Sea Containers London is a lifestyle hotel on London's South Bank, part of the Lore Group. Originally designed by the American architect Warren Platner, it has 359 guest rooms and suites and three food and drink venues inspired by the golden age of ocean cruising.

The team wanted guests to be able to message the hotel on all major messaging platforms, in the Sea Containers London app and on the web. They also wanted one view of guest requests by location, department and individual guest, and data to make faster decisions and shape growth.

IT Director Paul Rasche says the solution made service more responsive. Guest messaging had high uptake, staff spent less time answering calls, and requests were turned around faster.

The Lore Group leadership team reported that the platform increased revenue by 200% compared with the hotel's previous technology, with much of the gain coming from ancillary offers.

The Alliants Experience Platform brings guest communication and requests, concierge and trip planning together in one place. A staff app on iOS and Android lets the team look after guests from anywhere.

• Staff look up vendors and their contact details, and call them from the app to confirm requests.
• Staff see a guest's full itinerary and the status of all their requests.
• Staff open guest profiles with a photo, contact details and history.