Alliants Guest App

Your Brand's Digital Front Door

Connect with guests anywhere. Offer a bespoke digital experience via web or app store, perfectly tailored to your hotel's unique brand.

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70M+ guest experiences across hundreds of thousands of rooms.

Alliants Guest App

Empower guests with a fully branded app, available on web and mobile.

Your colours, logos, fonts and web address on every screen, so guests stay inside your brand from sign-in to check-out.

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No Download Needed

Guests open their stay from a link in a text message or email, in any browser on any device, with nothing to install.

Everything in One Hub

Itinerary, messaging, check-in, digital keys, folio, requests, and offers sit in one guest home. Switch on the sections you need.

Sign-In Your Way

Guests sign in with their booking details, a one-time code, or your own single sign-on, whichever suits your brand.

Own the Relationship

Guest updates flow to one guest profile and your property management system, and every conversation stays with your team.

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‍Real feedback.
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Hear from the hotel teams who work with us every day.

Behind the extraordinary

Automate ordinary
Deliver extraordinary

Signal failure at Reading. Dinner still on.

One text link. Arrival updated, table moved, no phone call. Reading remains Reading.

Fifth stay. Member perks already on screen.

Their loyalty status, in your app, in your brand. Come back. Get spoiled. Repeat.

Booked a room. Added a spa day.

Upgrades and extras in the app before they arrive. A few taps for them. More revenue for you. Zero hard sell.

Fully integrated

Your systems, finally talking to each other.

You do not need more software. You need fewer tools that work together. Alliants puts the whole stay in one place.

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With decades of hospitality knowledge, our experience experts know how to deliver change for your property.

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Questions? Answers.

Straight answers for hotel people who want to know how it works.

The Basics

What is Guest App?

Guest App is the web hub a guest opens for their stay. It runs in any browser from a link, carries your branding and web address, and brings the stay, itinerary, messaging, check-in, keys, requests and offers into one place. What guests do there is tied to the same guest profile and booking your team sees in the staff app.

Do staff or guests need to install anything?

No. Staff use alliants.ai in any modern browser, and guests use a web app that opens from a link, with nothing to download. Guest App works in any modern mobile or desktop browser.

Whose brand do guests see, ours or Alliants'?

Yours. Every screen carries your colours, heading styles, logos and your own uploaded fonts, and sign-in messages use your brand's wording. You can also choose to run the guest app on your own web address, with guest links shortened on your own domain.

Does Guest App cover check-in, keys and messaging on its own?

No. Guest App is the home those features appear in. Messaging comes from the Messaging module, online check-in and check-out from Contactless, digital keys from Keys, and the itinerary from Concierge. Each section shows in the hub when its module is switched on for your brand.

For Your Guests

How do guests sign in?

The way your brand chooses. Guests can sign in with their confirmation number and surname, confirm their email address or phone number with a one-time code, follow a sign-in link your team sends by text, or use your own single sign-on through Microsoft Entra ID. You decide which methods to switch on, and at least one must stay on.

What can guests see and do in the hub?

Guests see every upcoming and past stay, their booking details with directions, and the stay itinerary. They can chat with your team, send service, spa and dining requests and follow their status, and book dining against live availability. You switch each section on or off for your brand.

Can guests check in online and get their room key?

Yes, when your brand also has our Contactless and Keys modules. Online check-in takes guests through their details and arrival time, ID verification, a payment card with 3-D Secure, and your terms. Guests on iPhone add their room key to Apple Wallet from the guest app, and can ask for a door PIN when they need one. Guests on Android use your hotel's own app for keys.

Can guests see their bill before they leave?

Yes. Booking details can show the rate night by night and the outstanding balance, and guests can view their folio and a pro-forma or final invoice. Availability depends on your property; ask your Alliants contact.

Can guests update their own details and add companions?

Yes. Guests update their email address and phone number, and add and manage the people travelling with them. Their changes go to one guest profile and back to your property management system (PMS), retried until they land. Companions see other occupants' surnames masked.

For Your Team

How do staff send a guest to their stay?

In one tap from the staff app. Staff copy a link to a guest's booking, itinerary or check-in and send it on any channel, or send a sign-in link by text message in your brand's own wording. Links open straight in the browser.

Set-Up and Integrations

How is Guest App set up for our brand?

We configure it with you during onboarding. Each brand has one settings page covering whether the app is published, its web address, the sign-in options and which hub sections appear. Sections that belong to other modules need that module switched on.

Which systems does Guest App connect to?

Your PMS, including Oracle OPERA Cloud, Shiji and HotelKey; Microsoft Entra ID for guest single sign-on; SevenRooms for dining availability and booking; Apple Wallet for keys; and Short.io for branded short links. You can also connect your own Google Tag Manager, RudderStack and OneTrust cookie-consent accounts.

Can Guest App work inside our own mobile app?

Yes. A documented guest API can power your own iOS and Android apps with the same bookings, requests, keys and payments, and Guest App pages can open inside your app with the guest already signed in. Availability depends on your property; ask your Alliants contact.

Security and Data

Is Alliants certified for information security?

Yes. Alliants is ISO 27001 certified. Security is built into the platform, from how staff sign in to how guest data is stored and erased.

Where is our data hosted?

On Amazon Web Services, in one regional deployment for your brand: Europe, the United States or Asia Pacific. Each brand has its own dedicated database, and data is encrypted in transit.

Can a guest see someone else's booking?

No. Guests only reach bookings they own or that belong to a linked profile, and companions see other occupants' surnames masked. Booking searches and door-PIN requests are rate-limited per guest, and PINs are never cached.

How do you handle guest data requests?

When a guest asks to be erased, the request clears their data across related records, and retention jobs set for your brand remove data once it passes its retention period. Analytics and tracking in the guest app follow your brand's own cookie-consent set-up.

Getting Started

Which bundles include Guest App?

Guest App is part of the All-In Bundle. Talk to our team about how it fits your properties and the other modules you use.

How can we see it working?

Talk to our team. We will show you the module running in a hotel like yours and talk through how it would fit your properties and systems.

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