See How Every Hotel Performs
An analytics layer that turns guest conversations, requests and stays across the platform into one clear view of how your hotels perform.
70M+ guest experiences across hundreds of thousands of rooms.
Clear dashboards, right inside the staff app.
Conversation, request, occupancy and check-in dashboards sit inside the staff app, refreshed every night from your platform data.
AI Sentiment
Allin AI summarises every closed guest conversation and scores its sentiment, so managers see how guests felt, not just what they asked.
Team Performance
Set a target first-response time and track on-time rates, request turnaround and service-level breaches for every team.
Portfolio Views
Brand-wide reporting covers every property, and each manager sees only the properties and reports they are responsible for.
Saved Views
Save the filters, columns and layout you use most for conversations and requests, and return to them in one click.
Real hotels.
Real feedback.
Real Feedback.
Hear from the hotel teams who work with us every day.
Automate ordinary
Deliver extraordinary
Everyone loves Raj.
Guest chats keep praising his umbrella routine. Employee of the month incoming.
Slow Saturdays at the spa. Spotted.
One more pair of hands on the rota. Big insight. Small fix.
Grumpy guests? Always the east wing Wi-Fi.
Every negative score pointed at the same weak signal. One new router. Sentiment: sunny again.
Your systems, finally talking to each other.
You do not need more software. You need fewer tools that work together. Alliants puts the whole stay in one place.
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Upgrade your digital guest journey today.
With decades of hospitality knowledge, our experience experts know how to deliver change for your property.
Questions? Answers.
Straight answers for hotel people who want to know how it works.
The Basics
What is Insights?
Insights is the reporting layer of alliants.ai. It gives general managers, department heads, guest services and brand leaders dashboards on guest conversations, requests, stays and online check-in, measures response and turnaround against the targets you set, and adds AI summaries and sentiment to closed guest conversations.
Do managers need a separate reporting tool or login?
No. Dashboards sit in a Reports section inside the staff app, grouped by topic, with no separate login. They run in any modern browser, with nothing to install.
Are the dashboards live?
No. Summary data is recalculated every night for each brand, so dashboards show performance up to the previous day. Because reports read only these nightly summaries, they never slow down the live operation.
For Your Team
What can we see about guest conversations?
Conversations opened and closed, inbound and outbound messages, escalations, hand-offs, and first-response and resolution times, broken down by property, channel and day. Guest satisfaction ratings are rolled up by day so you can follow the trend.
What can we see about guest requests?
Requests created, resolved and closed, service-level breaches, requests still open at the end of the day, and resolution time, broken down by property, department, request type and priority.
Can we set a target response time?
Yes. You set a brand-wide target for the first response to a guest message. Where switched on, a summary above the Conversations overview shows actual against target and how often your team responded on time over the last 30 days.
Will messages imported from our old system skew the numbers?
No. History imported from a previous messaging system is left out of opened counts, message totals and response times, so reports show the service your team gave on alliants.ai.
What does the AI add?
When a guest conversation closes, Allin AI writes a short summary in the conversation's side panel, scores its sentiment as positive, neutral or negative, and assigns a priority so managers can spot the conversations that matter most. You choose whether to switch this on for your brand.
Set-Up and Integrations
How do we get Insights switched on?
We switch Insights on for your brand once its dashboards are configured. Past activity is loaded at that point, so dashboards start with history rather than a blank page. We manage the report groups and dashboards for your brand, and premium reports are enabled during onboarding.
Which systems does Insights use?
Dashboards are built in Looker and embedded in the staff app, with a separate connection for each brand. RudderStack collects events from your guest web app and your own iOS and Android apps.
Can managers open dashboards on a phone?
Yes. The Reports section has a mobile layout, so managers can open dashboards on a phone as well as a desktop. Availability depends on your property; ask your Alliants contact.
Security and Data
Is Alliants certified for information security?
Yes. Alliants is ISO 27001 certified. Security is built into the platform, from how staff sign in to how guest data is stored and erased.
Where is our data hosted?
On Amazon Web Services, in one regional deployment for your brand: Europe, the United States or Asia Pacific. Each brand has its own dedicated database, and data is encrypted in transit.
Can we control who sees which reports?
Yes. Only users with reporting access see the Reports section, and dashboards are filtered to the properties each user is assigned to. You can grant one person a specific report for one property or all of them, and keep premium reports to the people who need them.
Do reports contain guest personal details?
No. Reporting tables hold counts, times and categories per property and day. Guest names and contact details never reach the reporting layer, and each dashboard opens through a short-lived signed link that limits it to what the user may see.
How do you handle guest data requests?
When a guest asks to be erased, the request clears their data across related records, including conversations and their AI summaries, and keeps a record of what was cleared without holding any guest details. A summary cannot be rewritten from erased messages.
Getting Started
Which bundles include Insights?
Insights is part of the All-In Bundle. Talk to our team about how it would fit your properties and reporting needs.
How can we see it working?
Talk to our team. We will show you the module running in a hotel like yours and talk through how it would fit your properties and systems.
Have more questions?
Or just want to get started?
Talk to a real person. We know hospitality.
Alliants Insights
Works even better with
Every Alliants product reads from the same guest profile, so each one makes the next more useful.
Alliants Core Platform
One trusted profile for every guest, across every property.
Alliants Allin AI
An AI sidekick that answers guests and helps your team.
Alliants Staff App
One workspace for every team member, on every shift.
Alliants Agents
Routing and escalation that run quietly in the background.
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