Includes:
Everything in Basic, plus:
Everything in Suite, plus:
Compare all features
€1,50
£1.30
$1.80
per room / month
View features
€1,50
£1.30
$1.80
per room / month
*One time implementation fee per room applies
View features
Includes:
Everything in Basic, plus:
Everything in Suite, plus:
Compare all features
€1,30
£1.10
$1.50
per room / month
View features
€1,30
£1.10
$1.50
per room / month
*One time implementation fee per room applies - $25.00/£18.00/€21,50
View features
All prices exclude VAT. Yearly plans billed annually. Minimum fee may apply.
A property can be up and running in as little as one week and all training and installation can be done remotely.
Capital Expenditure options available, please ask for details.
Includes:
Everything in Basic, plus:
Everything in Suite, plus:
Compare all features
€1.50
per room / month
billed annually, excludes VAT
View features
€1.50
per room / month
billed annually, excludes VAT
*One time implementation fee of €21 per room applies
View features
Includes:
Everything in Basic, plus:
Everything in Suite, plus:
from
€1.50
per room / month
from
€1.50
per room / month
Includes:
Everything in Basic, plus:
Everything in Suite, plus:
from
$1.50
per room / month
from
$1.50
per room / month
Compare features
Apple business chat
Facebook Messenger
Google Messages
LINE
Native Android SDK
Embed the richest messaging experience within your own application
Native iOS SDK
Embed the richest messaging experience within your own application
SMS
Third party messaging charges may apply
Telegram
Twitter DM
Viber
Third party charges may apply
Web Chat
Embed the richest messaging experience within your own website
Third party messaging charges may apply
Global customer profile
One single view of a customer across a brand with independent role viewing based on permissions.
Omni channel message thread
See a single view of a conversation with a customer regardless of the channel they use.
Multi brand
Ability to have users access messaging across many brands, providing a roll up view for corporate or regional offices.
Multi property
Enable clustered operations or shared services by users having access to many properties in one inbox.
Users
up to 10
unlimited
unlimited
Departments
Ability to have separate departments for separate teams avoiding one single shared inbox. Keeping communication and efficiency simple.
1
unlimited
unlimited
Global search
Easily search conversations, profiles, reservations, vendors or requests from one single global search bar.
Staff mobile app (iOS & Android)
Enable your team to be free from the desk by leveraging the mobile app enabling all features on iOS and Android phones or tablets.
Business hours
Manage out of office replies or forward conversations to other departments out of hours.
Customisable escalations
Highly customisable and configurable escalations allowing either email notifications or forwarding to other departments to enable quick response times.
Internal notes
Share notes with team members when waiting for a customer's response.
Send file
Ability to share files with customers whether pdf, doc, ppt, xls, png, jpg, etc seamlessly over messaging.
Quick reply templates
Enable quick responses with quick replies, requiring team to only enter the necessary customer information.
Delivery receipts
See when a message is delivered to a customer.
Read receipts
See when a customer's read your message.
Typing indicator
Don't duplicate work, easily see when a team member is responding to a customer.
Broadcast
Ability to send personalised messages to 1000 customers simultaneously.
Digital itineraries
Share with guests real time view of their requests and the status through a web enabled itinerary, stay in control by deciding what is visible to the guest and what isn't. No need to spend labour delivering and re-delivering paper confirmations.
Guest requests
Manage all of your customers requests in one view, whether on one property or many.
Location vendors
Connect all of your vendors in one place for easy reference.
Vendor contacts
Manage all of your vendor contacts and easily contact them through the staff app while on the go.
Vendor services
We know that ⅔ of the time you're repeating a lot of the same requests with the same vendors, we have built Vendor Services to reduce the time required to enter in that information to avoid you needing to enter in the information again and again.
Package scanner
Add packages to the platform with 3 photos, reduce the labour impact of managing packages for guests.
Language detection
Understand the language your customers prefer and add it to their profile
Bi-directional translation
Enable your team to communicate in over 100 languages with your customers
Sentiment analysis
Intent detection
Auto direct conversations to the right location based on intent mapping
Human assisted bot
Enable quick responses to common questions and queries
Image scanning
Protecting guests, staff and the business we scan incoming images for graphic images, sensitive data such as credit cards, passports and ID to ensure that data that shouldn't be exposed to everyone is handled accordingly.
Alliants Open API
Connect your own systems or bring your own integration
CRM
Salesforce, Cendyn, Travelclick, HotelAppz, PeopleVine
EPOS Systems
iRiS, Lightspeed, preoday, SevenRooms, tevalis, toast, Oracle
IPTV Systems
nevaya
Mobile key
Assa Abloy, GuestKey, Salto
optional with Guest App
optional with Guest App
PMS
Anand Systems, apaleo, Autoclerk, Clock PMS, Guestline, HAPI, Impala, Infor, Logus, Mews, Opera, protel, Sihot, Springer-Miller Systems, Webrezpro
Service Order Systems
Amadeus Hospitality (HotSOS), Knowcross
Roll up reporting
The ability to provide Corporate, Regional and Multi property reports, making comparisons easier and spot patterns across different properties.
Scheduled reports
No need to run the reports, have them hit your inbox when you want.
Response time reports
See how your teams are responding to customers.
Engagement reports
See sent, delivery and read receipts and other engagement with customers.
Property reports
Get a roll up view of your property's metrics.
Request reports
See all of your Concierge requests and reports such as vendor engagement and bookings as well as standard customer reports.
Cloud based
Single sign on
Enable connectivity to Enterprise SSO platforms such as Azure Active Directory, enabling easier user provisioning and de-provisioning.
Credit card scanning (PCI)
Automatically detect when images of credit cards or credit card numbers are sent by customers and users. Offending messages are then destroyed from the database to avoid retaining PCI data.
PII detection
Automatically detect when images of passports or ID cards are sent by users and customers. Offending messages are then destroyed from the database to avoid retaining PII data.
3rd party penetration tests
Regular 3rd party penetration tests conducted to ensure your data and information is kept secure as possible.
Customisable data retention policy
You control your data and how long it is retained within the platform. Our architecture allows you several controls on the retention of independent item to provide you with the most flexibility while remaining secure.
Complex password requirements
Single tenant enviroment
A single tenancy instance of the application for your enterprise
Alliants University
Ensuring every user is trained consistently we have built the Alliants University to allow for different training styles whether you read, watch or walk your training, we ensure the Alliants University allows all users get the same progress based training.
Video training
In app guided training
Enable successful adoption by showing users how to use features within the application.
Online knowledge base
Monthly product release notes
Quarterly business reviews
Quarterly review of utilisation with a customer support team member.
Dedicated customer support member
A dedicated account customer support team member to ensure they understand your business and your processes to ensure you achieve the maximum potential from the platform and your team.
Public roadmap
See what is under consideration, in development, in testing and launched using our public roadmap.
Guest App
Additional charges apply. Our Guest App is only available in conjunction with our Alliants Core Platform.
Mobile check in
Mobile key
Additional charges apply. Mobile key option available as additional module for Guest App only.
Mobile check out
iOS and Android version
Light and dark mode compatible.
Progressive Web Application (PWA)
Roadmap.
Social sign in
Apple, Google, Facebook, Microsoft, Email.
Anonymous sign in
Continue as guest.
Instant chat button
Across all areas of the app.
Integrations
PMS, IBE, POS, PSP, etc.
Fully featured CMS
For easy self management by staff.
Digital registration
Digital itinerary
Specify arrival time
Automated room ready notification
View folio (real time)
Defined folio window
Only show guests those charges in a defined folio window ensuring no wholesale rate or adjusted charges are visible to a guest.
Multi-currency support for folios
Mobile check-out - check folio
Mobile check-out - correct billing address and confirm payment
Mobile check-out - payment integration
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© 2021 Alliants Ltd. All rights reserved. Registered Address: Fryern House, 125 Winchester Road, Chandlers Ford, Hampshire, SO53 2DR, United Kingdom. Company Registration Number (UK): 06868886. VAT Number (UK): 973844770. Registered in England and Wales.
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