Includes:
Everything in Basic, plus:
Everything in Suite, plus:
Compare all features
€1,50
£1.30
$1.80
per room / month
View features
€1,50
£1.30
$1.80
per room / month
*One time implementation fee per room applies
View features
Includes:
Everything in Basic, plus:
Everything in Suite, plus:
Compare all features
€1,30
£1.10
$1.50
per room / month
View features
€1,30
£1.10
$1.50
per room / month
*One time implementation fee per room applies - $25.00/£18.00/€21,50
View features
All prices exclude VAT. Yearly plans billed annually. Minimum fee may apply.
A property can be up and running in as little as one week and all training and installation can be done remotely.
Capital Expenditure options available, please ask for details.
Includes:
Everything in Basic, plus:
Everything in Suite, plus:
Compare all features
€1.50
per room / month
billed annually, excludes VAT
View features
€1.50
per room / month
billed annually, excludes VAT
*One time implementation fee of €21 per room applies
View features
Includes:
Everything in Basic, plus:
Everything in Suite, plus:
from
€1.50
per room / month
from
€1.50
per room / month
Includes:
Everything in Basic, plus:
Everything in Suite, plus:
from
$1.50
per room / month
from
$1.50
per room / month
Compare features
Apple business chat
Facebook Messenger
Google Messages
LINE
Native Android SDK
Embed the richest messaging experience within your own application
Native iOS SDK
Embed the richest messaging experience within your own application
SMS
Third party messaging charges may apply
Telegram
Twitter DM
Viber
Third party charges may apply
Web Chat
Embed the richest messaging experience within your own website
Third party messaging charges may apply
Global customer profile
One single view of a customer across a brand with independent role viewing based on permissions.
Omni channel message thread
See a single view of a conversation with a customer regardless of the channel they use.
Multi brand
Ability to have users access messaging across many brands, providing a roll up view for corporate or regional offices.
Multi property
Enable clustered operations or shared services by users having access to many properties in one inbox.
Users
up to 10
unlimited
unlimited
Departments
Ability to have separate departments for separate teams avoiding one single shared inbox. Keeping communication and efficiency simple.
1
unlimited
unlimited
Global search
Easily search conversations, profiles, reservations, vendors or requests from one single global search bar.
Staff mobile app (iOS & Android)
Enable your team to be free from the desk by leveraging the mobile app enabling all features on iOS and Android phones or tablets.
Personalised QR codes
Allow your guests to engage and connect with your teams seamlessly with personalised QR codes and landing pages ensuring easy adoption.
Business hours
Manage out of office replies or forward conversations to other departments out of hours.
Customisable escalations
Highly customisable and configurable escalations allowing either email notifications or forwarding to other departments to enable quick response times.
Internal notes
Share notes with team members when waiting for a customer's response.
Send file
Ability to share files with customers whether pdf, doc, ppt, xls, png, jpg, etc seamlessly over messaging.
Quick reply templates
Enable quick responses with quick replies, requiring team to only enter the necessary customer information.
Delivery receipts
See when a message is delivered to a customer.
Read receipts
See when a customer's read your message.
Typing indicator
Don't duplicate work, easily see when a team member is responding to a customer.
Broadcast
Ability to send personalised messages to 1000 customers simultaneously.
Digital itineraries
Share with guests real time view of their requests and the status through a web enabled itinerary, stay in control by deciding what is visible to the guest and what isn't. No need to spend labour delivering and re-delivering paper confirmations.
Guest requests
Manage all of your customers requests in one view, whether on one property or many.
Location vendors
Connect all of your vendors in one place for easy reference.
Vendor contacts
Manage all of your vendor contacts and easily contact them through the staff app while on the go.
Vendor services
We know that ⅔ of the time you're repeating a lot of the same requests with the same vendors, we have built Vendor Services to reduce the time required to enter in that information to avoid you needing to enter in the information again and again.
Package scanner
Add packages to the platform with 3 photos, reduce the labour impact of managing packages for guests.
Language detection
Understand the language your customers prefer and add it to their profile
Bi-directional translation
Enable your team to communicate in over 100 languages with your customers
Sentiment analysis
Intent detection
Auto direct conversations to the right location based on intent mapping
Human assisted bot
Enable quick responses to common questions and queries
Image scanning
Protecting guests, staff and the business we scan incoming images for graphic images, sensitive data such as credit cards, passports and ID to ensure that data that shouldn't be exposed to everyone is handled accordingly.
Alliants Open API
Connect your own systems or bring your own integration
CRM
Salesforce, Cendyn, Travelclick, HotelAppz, PeopleVine
EPOS Systems
iRiS, Lightspeed, preoday, SevenRooms, tevalis, toast, Oracle
IPTV Systems
nevaya
Mobile key
Assa Abloy, GuestKey, Salto
optional with Guest App
optional with Guest App
PMS
Anand Systems, apaleo, Autoclerk, Clock PMS, Guestline, HAPI, Impala, Infor, Logus, Mews, Opera, protel, Sihot, Springer-Miller Systems, Webrezpro
Service Order Systems
Amadeus Hospitality (HotSOS), Knowcross
Roll up reporting
The ability to provide Corporate, Regional and Multi property reports, making comparisons easier and spot patterns across different properties.
Scheduled reports
No need to run the reports, have them hit your inbox when you want.
Response time reports
See how your teams are responding to customers.
Engagement reports
See sent, delivery and read receipts and other engagement with customers.
Property reports
Get a roll up view of your property's metrics.
Request reports
See all of your Concierge requests and reports such as vendor engagement and bookings as well as standard customer reports.
Cloud based
Single sign on
Enable connectivity to Enterprise SSO platforms such as Azure Active Directory, enabling easier user provisioning and de-provisioning.
Credit card scanning (PCI)
Automatically detect when images of credit cards or credit card numbers are sent by customers and users. Offending messages are then destroyed from the database to avoid retaining PCI data.
PII detection
Automatically detect when images of passports or ID cards are sent by users and customers. Offending messages are then destroyed from the database to avoid retaining PII data.
3rd party penetration tests
Regular 3rd party penetration tests conducted to ensure your data and information is kept secure as possible.
Customisable data retention policy
You control your data and how long it is retained within the platform. Our architecture allows you several controls on the retention of independent item to provide you with the most flexibility while remaining secure.
Complex password requirements
Single tenant enviroment
A single tenancy instance of the application for your enterprise
Alliants University
Ensuring every user is trained consistently we have built the Alliants University to allow for different training styles whether you read, watch or walk your training, we ensure the Alliants University allows all users get the same progress based training.
Video training
In app guided training
Enable successful adoption by showing users how to use features within the application.
Online knowledge base
Monthly product release notes
Quarterly business reviews
Quarterly review of utilisation with a customer support team member.
Dedicated customer support member
A dedicated account customer support team member to ensure they understand your business and your processes to ensure you achieve the maximum potential from the platform and your team.
Public roadmap
See what is under consideration, in development, in testing and launched using our public roadmap.
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My profile
Personal information. Login/Logout. Support. Terms and Conditions. Privacy Policy.iOS and Android version
iOS and Android version
Light & Dark mode compatible
Social sign in
Apple, Google, Facebook, Microsoft, Email
Anonymous sign in
Continue as guest
Instant chat button
Across all areas of the app
Fully featured CMS
For easy self-management by staff
Mobile check in
Prior to arrival, send your guests a secure link to complete the check-in process. All check-in requests are consolidated into one screen.
Specify time of arrival
Allow guest to update their time of arrival and have this integrate to the PMS, where possible
Automated room ready notification
Inform guests when room is checked into PMS that their room is ready
View folio
Allow guests to see their folio in real time, supporting multiple currencies and allowing properties the option to define a specific billing window to show to guests.
Mobile check out
Guests can seamlessly check-out following their stay without any need to visit the front desk. Guests can check their folio, billing information and confirm payment using their authorised card.
Unique itinerary
Guests are able to return to the itinerary using the same link over and over as it is uniquely related to their profile and loyalty. Making it easier as well as getting valuable insights into each guest.
Web enabled itinerary
Allow guests to also use their itinerary on the web so team members can share through messaging channels to the customer.
Real time status updates
Rich itinerary experience enabling guests to see instantly the status of their requests booked with the hotel.
Discover section
Search by hotel, on property amenities, Recommended for families / couples / business travellers / singles, etc. Meet the team / owners / vendors / chefs / etc. Information examples. Images, directions. Email from within the app. ‘Book now’ button. Social media links.
Hero image & image gallery
Logo per property and outlet allowing you to brand and show off your facilities to your guests.
Info section
At a glance, Location, Tripadvisor reviews, Loyalty programs, etc. (can be links to external sites).
Quick contact links
Including map/directions, call, email and chat to get guests connected as quickly as possible.
Bookings
View, add existing or create new bookings to ensure guests can keep all of their information in one place.
Retail
Gift cards, shops, etc. to promote the products you have on offer and for sale.
Explore
Hotels, restaurants, other amenities across your brand or group ensuring guests always have your team available for direct enquiries.
Featured
Feature a particular property, restaurant or other amenity whether a new opening or recent release to make sure guests are kept in the know.
Offers
Place brand wide offers on the home page for maximum exposure as well as individual property and facility pages promoting all your property has to offer.
Social media
Links to the brand’s social media accounts, allowing guests to see rich content shared across your other social media channels.
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Mobile key integrations
Assa Abloy, GuestKey, Salto
Haptic feedback
Guest’s device will vibrate when they press a key on their mobile device. To let them know it has worked!
Branded design
Digital Key design matches that of your property’s key design ensuring the physical and digital experience aligns with your brand.
Multi-room
Have guests who have booked several rooms? The Alliants Mobile Key allows you to have up to 8 rooms on a key so should a large family be staying they don’t have to mess around with finding the right key. It just works.
Share key
Ability to share your key with others for your room, when both guests aren’t listed on the reservation in the PMS.
Beta
Alerts first use to staff
Enable staff members to see if they have used the key within your property.
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© 2021 Alliants Ltd. All rights reserved. Registered Address: Fryern House, 125 Winchester Road, Chandlers Ford, Hampshire, SO53 2DR, United Kingdom. Company Registration Number (UK): 06868886. VAT Number (UK): 973844770. Registered in England and Wales.
