Alliants Experience Platform.
Seamless. Personal. Powerful.
Core Platform
Messaging
Allin AI
Concierge
Contactless
Digital Keys
Payments
Guest App
Automations & Flows
Insights
Kiosks
Alliants Experience Platform
The Alliants Experience Platform connects every guest touchpoint across every guest journey into a single system architecture built around unified profiles for every visitor who walks through your doors. Staff see the full picture in one system UI.
AXP also pulls data from the property's existing systems (e.g., PMS, Spa, F&B reservations) and makes that context available to every product in AXP without manual re-entry. No two hotels operate the same way, so AXP adapts to each property's workflows rather than forcing a rigid operating model.
Core Platform
Alliants Core Platform connects every Alliants module to all third-party critical systems (e.g., PMS, Spa, F&B reservations) into a unified UI experience and unified guest profiles with built-in deduplication, giving every department the same complete view of every guest and their operations.
Single view of every guest across all channels and properties.
Simplified deduplication of guest profiles across systems.
Bidirectional integrations with a unified UI to keep in sync without manual work.
Recognised across every property and channel without repeating your preferences.
One profile stores your history and records so you are properly recognised.
Control over your personal data and how it is shared.
Core Platform
Alliants Core Platform connects every Alliants module to all third-party critical systems (e.g., PMS, Spa, F&B reservations) into a unified UI experience and unified guest profiles with built-in deduplication, giving every department the same complete view of every guest and their operations.
Single view of every guest across all channels and properties.
Simplified deduplication of guest profiles across systems.
Bidirectional integrations with a unified UI to keep in sync without manual work.
Recognised across every property and channel without repeating your preferences.
One profile stores your history and records so you are properly recognised.
Control over your personal data and how it is shared.
Messaging
Alliants Messaging brings WhatsApp, SMS, email, web chat, and 10+ other channels into one staff inbox with two-way translation across 100+ languages, so guests message on their preferred channel and language.
One inbox for every channel, no switching between platforms.
Two-way translation handles 100+ languages in real time.
Share conversations with colleagues or escalate with full guest context.
Message the hotel on WhatsApp, SMS, or web chat without downloading an app.
Write in your language, and replies arrive translated automatically.
Full conversation history means you never repeat a request.
Messaging
Alliants Messaging brings WhatsApp, SMS, email, web chat, and 10+ other channels into one staff inbox with two-way translation across 100+ languages, so guests message on their preferred channel and language.
One inbox for every channel, no switching between platforms.
Two-way translation handles 100+ languages in real time.
Share conversations with colleagues or escalate with full guest context.
Message the hotel on WhatsApp, SMS, or web chat without downloading an app.
Write in your language, and replies arrive translated automatically.
Full conversation history means you never repeat a request.
Allin AI
Allin AI can respond to low-effort questions independently, and draft suggested replies for nuanced inquiries that staff can edit before sending, keeping every response accurate and on-brand. Allin uses brand guidelines, guest context, and property data to create relevant drafts.
AI-drafted responses cut reply time without removing human oversight.
Low-level queries answered automatically, freeing teams for complex requests.
Brand language and property data are built in, no manual lookups needed.
Faster replies to questions about hours, directions, and hotel services.
Consistent, accurate answers that reflect the hotel's actual policies.
AI-powered sentiment tracking means your issues are spotted before checkout.
Allin AI
Allin AI can respond to low-effort questions independently, and draft suggested replies for nuanced inquiries that staff can edit before sending, keeping every response accurate and on-brand. Allin uses brand guidelines, guest context, and property data to create relevant drafts.
AI-drafted responses cut reply time without removing human oversight.
Low-level queries answered automatically, freeing teams for complex requests.
Brand language and property data are built in, no manual lookups needed.
Faster replies to questions about hours, directions, and hotel services.
Consistent, accurate answers that reflect the hotel's actual policies.
AI-powered sentiment tracking means your issues are spotted before checkout.
Concierge
Alliants Concierge unifies guest profiles, digital itineraries, and content management into a single view, so hotel staff can personalise recommendations and increase total guest spend per visit.
Create and share guest itineraries in under 60 seconds.
One view of every guest's history, preferences, and spend across all properties.
Target highly relevant upsell offers based on guest profile context and history.
Interactive digital itineraries update in real time, no printed versions needed.
Relevant dining, spa, and activity recommendations based on your profile history and preferences.
Returning guests are recognised across sister properties automatically.
Concierge
Alliants Concierge unifies guest profiles, digital itineraries, and content management into a single view, so hotel staff can personalise recommendations and increase total guest spend per visit.
Create and share guest itineraries in under 60 seconds.
One view of every guest's history, preferences, and spend across all properties.
Target highly relevant upsell offers based on guest profile context and history.
Interactive digital itineraries update in real time, no printed versions needed.
Relevant dining, spa, and activity recommendations based on your profile history and preferences.
Returning guests are recognised across sister properties automatically.
Contactless
Allow guests to skip the front desk on arrival and departure with contactless check-in & check-out. Seamlessly capture arrival / departure times and signatures pre-stay and deliver “room ready” notifications directly to guests to expedite the arrival process.
Allow guests to check their folio in real-time, and confirm payment throughout their stay. Supports multi-currency.
Direct PMS integration to update ETA, Credit Cards and comments automatically.
Expedite the arrival process by automatic room assignment and check in.
Enable web and app check in to reduce workload for the front desk teams.
Manage guests on your booking seamlessly within the booking experience.
Automatic room ready notification when the room is checked in.
See in real time your folio and charges and settle charges at check out.
Contactless
Allow guests to skip the front desk on arrival and departure with contactless check-in & check-out. Seamlessly capture arrival / departure times and signatures pre-stay and deliver “room ready” notifications directly to guests to expedite the arrival process.
Allow guests to check their folio in real-time, and confirm payment throughout their stay. Supports multi-currency.
Direct PMS integration to update ETA, Credit Cards and comments automatically.
Expedite the arrival process by automatic room assignment and check in.
Enable web and app check in to reduce workload for the front desk teams.
Manage guests on your booking seamlessly within the booking experience.
Automatic room ready notification when the room is checked in.
See in real time your folio and charges and settle charges at check out.
Digital Keys
Alliants Digital Keys delivers frictionless mobile room access through Apple Wallet and Google Wallet, replacing plastic key cards with branded, shareable digital keys that work without an app download.
Fewer key card replacements and shorter front desk queues at peak times.
Brand the wallet key by loyalty tier for visible guest recognition.
Eliminates plastic key card costs and reduces environmental waste.
Skip the front desk, not the welcome. Go straight to your room using your phone.
Share digital keys with travel companions through your phone's wallet.
Express Mode opens doors without waking or unlocking your phone.
Digital Keys
Alliants Digital Keys delivers frictionless mobile room access through Apple Wallet and Google Wallet, replacing plastic key cards with branded, shareable digital keys that work without an app download.
Fewer key card replacements and shorter front desk queues at peak times.
Brand the wallet key by loyalty tier for visible guest recognition.
Eliminates plastic key card costs and reduces environmental waste.
Skip the front desk, not the welcome. Go straight to your room using your phone.
Share digital keys with travel companions through your phone's wallet.
Express Mode opens doors without waking or unlocking your phone.
Payments
Alliants Payments tokenises guest card data at PCI Level 1 before it reaches hotel systems, connecting to providers like Adyen, Shift4, and FreedomPay through a single integration point.
PCI Level 1 tokenisation reduces audit scope and compliance costs.
One integration connects to multiple payment providers across regions.
Automated reconciliation matches settlements to PMS folios without manual work.
Card details are tokenised and protected; the hotel never stores raw numbers.
Pay by card, mobile wallet, or contactless at every touchpoint during your stay.
Faster transactions with pre-authorised payments already on file.
Payments
Alliants Payments tokenises guest card data at PCI Level 1 before it reaches hotel systems, connecting to providers like Adyen, Shift4, and FreedomPay through a single integration point.
PCI Level 1 tokenisation reduces audit scope and compliance costs.
One integration connects to multiple payment providers across regions.
Automated reconciliation matches settlements to PMS folios without manual work.
Card details are tokenised and protected; the hotel never stores raw numbers.
Pay by card, mobile wallet, or contactless at every touchpoint during your stay.
Faster transactions with pre-authorised payments already on file.
Guest App
Alliants Guest App is a fully white-labelled, browser-based hub giving guests access to messaging, check-in, service requests, and personalised offers, no native app download required, but is still an option for ultimate flexibility.
Full control over branding, colours, fonts, logos, and layout on every screen.
Contextual offers surface at the right moment to increase ancillary revenue.
Browser-first access removes the download barrier that limits guest adoption.
Access the hotel's digital experience instantly via a web link, no download required.
Browse dining, spa, and activity offers tailored to your stay and preferences.
Message staff directly in your language from within the branded app.
Guest App
Alliants Guest App is a fully white-labelled, browser-based hub giving guests access to messaging, check-in, service requests, and personalised offers, no native app download required, but is still an option for ultimate flexibility.
Full control over branding, colours, fonts, logos, and layout on every screen.
Contextual offers surface at the right moment to increase ancillary revenue.
Browser-first access removes the download barrier that limits guest adoption.
Access the hotel's digital experience instantly via a web link, no download required.
Browse dining, spa, and activity offers tailored to your stay and preferences.
Message staff directly in your language from within the branded app.
Automations & Flows
Alliants Automations and Flows provides a drag-and-drop builder for hotel workflows, connecting PMS events, guest actions, and schedules to automated messages, tasks, and upsell offers.
Build and modify workflows visually, no code or IT tickets required.
Connect to third-party CRM, PMS, and external systems through open REST API.
Automate repetitive guest communications and internal task routing.
Pre-arrival messages, room-ready alerts, and checkout reminders arrive on time.
Relevant upgrade and dining offers appear at the right moment during your stay.
Requests trigger coordinated responses across departments without delays.
Automations & Flows
Alliants Automations and Flows provides a drag-and-drop builder for hotel workflows, connecting PMS events, guest actions, and schedules to automated messages, tasks, and upsell offers.
Build and modify workflows visually, no code or IT tickets required.
Connect to third-party CRM, PMS, and external systems through open REST API.
Automate repetitive guest communications and internal task routing.
Pre-arrival messages, room-ready alerts, and checkout reminders arrive on time.
Relevant upgrade and dining offers appear at the right moment during your stay.
Requests trigger coordinated responses across departments without delays.
Insights
Alliants Insights turns guest messaging, service requests, payment data, AI sentiment signals, and more into live dashboards with role-based views for every level, from department manager to CIO.
Role-based dashboards show each team the metrics relevant to their work.
AI-powered sentiment analysis flags guest issues in real time, not post-stay.
Export data to existing data and business intelligence tools through built-in AXP data connectors.
Staff act on your feedback during your stay, not after the stay.
Real-time sentiment tracking means issues are addressed before checkout.
Consistent service across properties driven by shared performance data.
Insights
Alliants Insights turns guest messaging, service requests, payment data, AI sentiment signals, and more into live dashboards with role-based views for every level, from department manager to CIO.
Role-based dashboards show each team the metrics relevant to their work.
AI-powered sentiment analysis flags guest issues in real time, not post-stay.
Export data to existing data and business intelligence tools through built-in AXP data connectors.
Staff act on your feedback during your stay, not after the stay.
Real-time sentiment tracking means issues are addressed before checkout.
Consistent service across properties driven by shared performance data.
Kiosks
Alliants Kiosks connects self-service check-in and check-out hardware to the full Alliants Experience Platform, turning lobby kiosks into branded, loyalty-aware guest touch points without being locked into specific hardware.
Reduce front desk queues during peak check-in and check-out periods.
Room upgrade offers display at the kiosk when guests are most engaged.
Natively connected to the whole of AXP, kiosk data feeds the unified guest profile.
Check in or out at any hour, kiosks are available around the clock.
Loyalty members see personalised greetings and can select tier benefits.
Branded, intuitive screens that feel like part of the hotel, not an ATM.
Kiosks
Alliants Kiosks connects self-service check-in and check-out hardware to the full Alliants Experience Platform, turning lobby kiosks into branded, loyalty-aware guest touch points without being locked into specific hardware.
Reduce front desk queues during peak check-in and check-out periods.
Room upgrade offers display at the kiosk when guests are most engaged.
Natively connected to the whole of AXP, kiosk data feeds the unified guest profile.
Check in or out at any hour, kiosks are available around the clock.
Loyalty members see personalised greetings and can select tier benefits.
Branded, intuitive screens that feel like part of the hotel, not an ATM.
What our clients have to say.
.webp)
Many Integrations
Infinite Possibilities
Easy integration with key industry systems. See all your guest data in one place and maximise the value of every guest interaction.
