Guest Messaging.

Deliver a seamless, contactless guest experience with a human touch.

Proactively engage with guests in their channel or app of choice including WhatsApp, WeChat, FB Messenger, LINE, SMS, in your hotel’s app, web and more.

Seamlessly manage conversations within your hotel and allow your guest to communicate in over 100 languages.

Guest Messaging on phone

Guest App.

Stay connected with a simple and intuitive guest app that facilitates a contactless experience.

Enabling the richest messaging experience within your own app at every stage of your guest's journey from pre-arrival to post-stay.

Allow guests to experience a truly contactless guest experience, including contactless check in & check out, digital mobile key, guest folio, recommendations, request handling and real-time, personalised digital itineraries.

Concierge.

See all your customer data in one view to help tailor your guests' experience and increase customer satisfaction.

Create rich digital itineraries together with guests. Send schedules of multiple reservations, activities, requests, and statuses. No need to spend labour delivering and re-delivering paper confirmations. Share in real-time.

Free up staff time with automated features such as streamlining deliveries and collections with our easy package scanning. Enable quick responses with our quick reply templates and increase service levels.  All your recommendations, contacts & events in one place.

Concierge booking software
Concierge software solutions

Automation.

Anticipate your guest's needs and automate time-consuming, repetitive tasks, allowing staff to focus on delivering exceptional guest experiences.

Easily integrate your customer's data and profiles from your CMS and PMS and see their data. Once a guest messages one property, they will be recognised in any subsequent properties. All your data in one view.

Increase efficiency by automating time-consuming tasks with chatbots, automated workflows and quick reply templates to deliver exceptional guest experiences.

CREATE UNIQUE EXPERIENCES

Staff app.

House all your recommendations, contacts & events in one place. Connect in real-time - any device, anywhere.

Manage all of your vendor contacts and easily contact them through the staff app while on the go.

Gain immediate freedom from your desk with our Staff App. Stay connected with your guests at all times to provide an instant and seamless service.

Hotel Guest Experience Software Data

Insights.

Understand your customer with data and insights at your fingertips to increase guest satisfaction.

Fully understand your customer and their journey, including what they do and when. Gain critical data insights about your guests' booking behaviour and spending patterns.

Improve your ability to deliver on guests' expectations and increase revenue with our suite of reports at property, brand, regional and corporate levels.

Security.

Be in control of your data with our strict data protocols, policies and procedures.

A scalable, trusted and supported cloud-based platform that will grow with your business. 24/7 support and full training to suit your style of learning.

With our online knowledge base & learning management system, video training and in app guided tours we ensure your team are trained consistently to suit every style of learning.

Hotel Guest Experience Software
our clients

You're in great company.

Our Integrations

Easy integration with key industry systems

We can easily connect to the third-party integrations that mean the most to you, including CRM, PMS, EPOS, IPTV & many more. See all your guest data in one place and maximise the value of every guest interaction.