Alliants have worked side by side with Four Seasons on their journey to being ranked as number one in the luxury hotel group for their Digital experience by Gartner.
Build deeper connections & anticipate needs
Improved guest engagement
Helping drive ancillary spend
Four Seasons wanted to create an app without a loyalty program that drove adoption and that was an extension of their luxury service. They wanted a feature rich and inclusive app that covered the entire guest journey, including customer communications, in-room experience and beyond the hotels walls for all types of guests including their residential owners.
The project to reimagine the digital guest experience delivered an integrated property and brand platform which encompassed Chat, Mobile, Tablet, In Room Dining, Concierge and Residential, to enable:
This enabled a very human and thoughtful digital interaction with Guests allowing staff to build deeper connections, be more relevant and anticipate their needs.
The project to reimagine the digital guest experience delivered an integrated property and brand platform which encompassed Chat, Mobile, Tablet, In Room Dining, Concierge and Residential, to enable:
This enabled a very human and thoughtful digital interaction with Guests allowing staff to build deeper connections, be more relevant and anticipate their needs.
Four Seasons launched its Digital Guest experience with the Four Seasons Mobile App in 2015 to great acclaim from industry commentators including Skift.
The overall experience has significantly moved the dial on a number of key metrics and in 2019/2020 show that there is:
Improved Engagement with:
Drove ancillary spend resulting in:
The Four Seasons Mobile App contactless experience is also a key component of Four Seasons Lead with Care programme which is intended to provide guests, residents and employees with the confidence and assurance to stay with them during the COVID-19 pandemic.
Four Seasons launched its Digital Guest experience with the Four Seasons Mobile App in 2015 to great acclaim from industry commentators including Skift.
The overall experience has significantly moved the dial on a number of key metrics and in 2019/2020 show that there is:
Improved Engagement with:
Drove ancillary spend resulting in:
The Four Seasons Mobile App contactless experience is also a key component of Four Seasons Lead with Care programme which is intended to provide guests, residents and employees with the confidence and assurance to stay with them during the COVID-19 pandemic.
"Alliants are intuitive and understand the guest thought process, therefore are able to anticipate what's next. Their company ethos would be best described as that of being perfectionists, always striving to improve their platforms."