Four Seasons
Success story

Four Seasons

Alliants have been Four Seasons partner of choice for all Guest Facing technology since 2014. From developing the strategy to delivering the core solutions, Alliants have worked side by side with Four Seasons on their journey to being ranked as number one in the luxury hotel group for their Digital experience by Gartner.

8%

Increased guest satisfaction

Build deeper connections & anticipate needs

13

Million messages in 75+ languages

Improved guest engagement

90%

Increase in spend for users of chat

Helping drive ancillary spend

Four Seasons

The project brief

Four Seasons wanted to create an app without a loyalty program that drove adoption and that was an extension of their luxury service. They wanted a feature rich and inclusive app that allows anybody to experience Four Seasons.

Our solution

Launched a single global app on iOS and Android, for use in all 98 properties globally; allowing guests to expedite arrival and make service requests with properties before, during, and after their stay.

Our results

Recognised as the industry's leading mobile app it has 52,000 monthly active users and has generated revenues of over $100 million.

"Alliants are intuitive and understand the guest thought process, therefore are able to anticipate what's next. Their company ethos would be best described as that of being perfectionists, always striving to improve their platforms."

Brad Mumford

Manager

Four Seasons Hotel at The Surf Club, Surfside, Florida