Nobu Hotel London Portman Square Exterior

Success Stories

Nobu Hotel London Portman Square

Success story

Nobu Hotel London Portman Square

Working closely with the Nobu London team, Alliants created a guest app which places the guest at the heart of the customer journey.

Nobu Hotel London Portman Square

The brief

Nobu Hotels blend modern cool luxury and minimal Japanese tradition into the concept of a lifestyle hotel. Working closely with the Nobu team in London, Alliants tailored our Alliants Experience Platform to help Nobu:

  • Digitise the customer experience and business processes to reduce physical touchpoints;
  • Create contextual one-to-one relationships via messaging;
  • Track requests and their status across the Nobu brand, location, department, and vendor;
  • And help leverage data to make faster decisions and develop growth strategies.

Our solution

The Alliants team created a guest app which places the guest at the heart of the customer journey.

The mobile app enables guests to:

  • Reserve their stay, confirm dinner and view their itinerary.
  • Chat with the Nobu Hotel teams on multiple platforms in over 100+ languages via their mobile device.
  • Easy check-in and check-out.
  • Use a digital key to access their room.
  • Book 24-hour-in-room dining.
  • Ask the Nobu team for recommendations for local places to visit.

Our solution

The Alliants team created a guest app which places the guest at the heart of the customer journey.

The mobile app enables guests to:

  • Reserve their stay, confirm dinner and view their itinerary.
  • Chat with the Nobu Hotel teams on multiple platforms in over 100+ languages via their mobile device.
  • Easy check-in and check-out.
  • Use a digital key to access their room.
  • Book 24-hour-in-room dining.
  • Ask the Nobu team for recommendations for local places to visit.

Our results

We were delighted to receive this feedback:

"Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate response time - Great support from the Alliants team whenever required - Lots of future opportunity to further enhance the guest experience with things like Mobile Key, and chat options including WeChat."

Stephanie - Front of House Manager, Nobu Hotel London Portman Square

Our results

We were delighted to receive this feedback:

"Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate response time - Great support from the Alliants team whenever required - Lots of future opportunity to further enhance the guest experience with things like Mobile Key, and chat options including WeChat."

Stephanie - Front of House Manager, Nobu Hotel London Portman Square