Insights
Make smarter decisions with the correct data to guide guest satisfaction, service delivery, and business performance.
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Whats the problem?
Despite mountains of guest and operational data, many hotels still operate with blind spots. Disconnected reporting systems and delayed insights that are only captured post-stay add friction to decision-making, causing missed chances to elevate stays, improve performance, and grow profit in the moment.
How does Insights help?
Turn every guest engagement and service event into clear, actionable insights that improve satisfaction, boost performance, and deliver measurable business impact across every property.
Enterprise Growth: See how the guest experience translates across your entire enterprise and connect property-level best practices together.
Improve Revenues: Know what guests want before they ask. Insights reveal where to earn more without sacrificing the guest experience.
Saving Time: Instantly surface what matters most to guests and teams, cut the guesswork, reduce noise, and get more done.
Your Brand: See your brand through the eyes of your guests and act quickly to increase consistency, trust, and loyalty.
Connect data silos together under one roof.
Some feature highlights of Insights
Real-Time Insights
See what your guests are asking for or desiring while they’re still on property, not just in post-stay surveys.
AI-Powered Sentiment Analysis
Our AI model scans every message in real time to detect sentiment and surface trends that shape guest experience.
Connect Datastreams
If you have your own way of looking at data, you can easily pull data from Alliants into existing reporting tools to bring colour to your existing reporting.
Deep Request Segmentation
Drill down into requests by category, such as drink and dining reservations, amenities, activity bookings, and more, to help you understand how to improve every offering.
Have what you need already?
Customers Trust Us
Our team of experienced professionals delivers tailored solutions using a contextual understanding of industry needs, data-driven insights, and by forging deep partnership with customers. From initial consultation to ongoing support, we partner with our clients every step of the way to support their success.
Built by Hoteliers, for Hotels:
We understand your world because we’ve lived it. While others build tools, we've built a platform, grounded in decades of hospitality operational experience.
Designed at the onset to be under one platform:
Unlike competitors with isolated tools or poor integrations, Alliants provides a fully integrated platform for the entire guest journey.
Technology That Elevates People, Not Replaces Them: Our tech enhances human interaction rather than eliminating it. We believe tech should give your staff superpowers, not sideline them.
Why did we build it?
“Our industry needed a faster, better way to act on the guest experience as it happens. Insights gives hoteliers a real-time view of what guests care about most, to improve satisfaction and grow revenue before the moment is missed.”
Explore Our Platform
Seamless. Personal. Powerful.
Centred around the industry's most intuitive and unified profiles for every person who walks through your doors, the Alliants Experience Platform is the trusted set of technologies that help our customers strengthen their ability to defragment their customer engagement, operate more efficiently, and increase net operating income.
Core Platform
Messaging
Allin AI
Concierge
Contactless
Keys
Payments
Guest App
Automations & Flows
Insights
