Messaging
Redefine guest engagement with omnichannel, multilingual messaging that meets guests where they are and how they prefer.
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Whats the problem?
Too many hotels still rely on outdated communications technology, disconnected systems, legacy phone bridging, and overwhelmed front desks. Meanwhile, modern guests expect instant, streamlined, and personalised communication at every step of their journey. Falling short means missed revenue, diluted loyalty, and negative reviews.
How does Messaging help?
Transform every guest engagement by combining intelligent automation, guest context, and omnichannel communication to elevate service, boost loyalty, and create efficiency across the entire guest journey.
Elevate Engagement: Translate both inbound and outbound messages, use reminders, group messaging, and more to elevate every engagement touchpoint.
Improve Revenues: Quickly leverage guest profiles to anticipate needs. Deliver tailored, upsell-ready messages based on what you learn about guests.
Saving Time: One chat. Every channel. Create requests and streamline communication that reduces wasted time, such as auto-translating messages into a guests’ language.
Your Brand: Leverage guest profiles to understand guest context and build messages that strengthen brand integrity, recognise guest loyalty, and create a more human touch of service.
Elevate every guest engagement.
Some feature highlights of Messaging
Two-Way Translation
Break language barriers with real-time translation for both incoming and outgoing messages on every channel.
AI Integration
Allin AI intelligently suggests personalised guest replies using rich profile data, saving time and boosting satisfaction.
Omnichannel Messaging
Connect across 14+ channels, from WhatsApp to SMS, into one intelligent, unified inbox.
A Unified Platform
All your messaging, guest profiles, automation, and analytics, integrated under one elegant, scalable platform.
Have what you need already?
Customers Trust Us
Our team of experienced professionals delivers tailored solutions using a contextual understanding of industry needs, data-driven insights, and by forging deep partnership with customers. From initial consultation to ongoing support, we partner with our clients every step of the way to support their success.
Built by Hoteliers, for Hotels:
We understand your world because we’ve lived it. While others build tools, we've built a platform, grounded in decades of hospitality operational experience.
Designed at the onset to be under one platform:
Unlike competitors with isolated tools or poor integrations, Alliants provides a fully integrated platform for the entire guest journey.
Technology That Elevates People, Not Replaces Them: Our tech enhances human interaction rather than eliminating it. We believe tech should give your staff superpowers, not sideline them.
Why did we build it?
“At Alliants, we built Messaging to redefine what meaningful communication looks like with guests, on their terms, all while under one unified platform to deliver human and unforgettable experiences at scale.”
Explore Our Platform
Seamless. Personal. Powerful.
Centred around the industry's most intuitive and unified profiles for every person who walks through your doors, the Alliants Experience Platform is the trusted set of technologies that help our customers strengthen their ability to defragment their customer engagement, operate more efficiently, and increase net operating income.
Core Platform
Messaging
Allin AI
Concierge
Contactless
Keys
Payments
Guest App
Automations & Flows
Insights
