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Your room key.
Now with less key.
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Express mode
With Express Mode, you don’t need to wake or unlock your iPhone or Apple Watch.
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Easy Check-in
Skip the lobby and go straight to your room without a physical key.
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Automatic room updates
It’s easy, convenient, and private.
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Power Reserve
Even without a charge, your iPhone still gets you in.
Setup is quick and easy
Before you arrive, open your hotel or resorts app to add your room key to Apple Wallet on your iPhone or Apple Watch. Once you complete the check-in process in the app, your room key will be activated and ready to go. Then just use your iPhone or Apple Watch to unlock your room and other spaces.
Apple Wallet
Allow guests the option of using their device to access their room, enabling a seamless arrival experience. Supports Assa Abloy Dormakaba, Salto, GuestKey, Glutz and more. Keys match their physical property keys. Know when the guest has used their key and enable guests to share keys.
Enable guests to skip the front desk.
Supports multi room access.
Allow return guests to instantly gain access to their room, without needing to see the front desk.
Use your key in one easy step.
Deliver the extraordinary.
Once your key has been added to Apple Wallet, you can unlock your door by holding your iPhone or Apple Watch near the reader. You don’t even need to wake or unlock your device. It’s that simple.
FAQ
After booking, you can add your room key to Apple Wallet via the hotel or resort app. Your room key will be activated once you check in and your room is assigned.
To use your room key, simply hold your iPhone or Apple Watch near the door lock. With Express Mode, there’s no need to need to unlock your device or open an app.
When your keys are in Apple Wallet on your iPhone or Apple Watch, they’re stored on your device, which means Apple doesn’t see the doors or spaces you unlock. Your data is private and secure.
If your iPhone needs a charge, your room keys in Apple Wallet will still work. Power Reserve provides up to five hours of access, so you can still get inside. Power reserve works with Express mode for iPhone XS, iPhone XS Max, iPhone XR, and more recent devices.
Standard digital keys utilise Bluetooth technology that allow guests to use apps on their iPhone or Android phone as a digital key. Your room key in Apple Wallet can be securely used without opening an app or even unlocking your device. If you change rooms or add a few extra nights to your stay, your room key automatically updates in the background — so there's no extra work for you, and no extra trips to the front desk. And if you’re out late to dinner, your room key in Apple Wallet may work for up to five hours after your device needs a charge.
To add and use a room key in Apple Wallet, an iPhone XS or later, or iPhone SE (2nd generation), with the latest version of iOS. Optionally, an Apple Watch Series 5 or later, or Apple Watch SE, with the latest version of Apple WatchOS.
1. iPhone 8 or later, running iOS 16.4 or later
2. Apple Watch Series 3 or later, running WatchOS 9.2 or later
1. iPhone XS, or later, or iPhone SE (2nd generation), with the latest version of iOS.
2. Apple Watch Series 5 or later, or Apple Watch SE, with the latest version of Apple WatchOS.
Once added, simply hold your Apple Watch near the door lock handle to unlock. It's that easy.
In addition to opening your room, your room key can be used in the same areas where you would use a plastic key*:
- In the elevator, to gain access to your room’s floor if required
- To access the pool and fitness center
- To enter through exterior hotel entrances
- To access hotel parking garages
- To access common other common areas
*Room key-enabled access to other areas may differ by hotel.
Yes. Your room key will be automatically activated for each room that you have reserved.
After your room key has been activated in Apple Wallet, simply hold the device against the lock to unlock. There is no need to unlock your device or even open an app.
A room key can be added to Apple Wallet after you book a reservation. The room key will automatically activate once you check in and your room has been assigned.
There are currently a select number of hotels that can support the new room key capabilities. More hotels and resorts which already support digital keys will be adding support for room keys in Apple Wallet soon.
If you think your iPhone or Apple Watch is lost or stolen, you can use iCloud.com or the Find My app on another Apple device to suspend or deactivate your room key in Apple Wallet.
Visit support.apple.com to learn what to do if your iPhone is lost or stolen, or if your Apple Watch is lost or stolen.
If you need a new room key, please visit the front desk.
