Curate Every Stay, Together
Guests and staff plan together, curating memorable stays through one live digital itinerary.
70M+ guest experiences across hundreds of thousands of rooms.
One live itinerary for your guests and your team.
Every request, booking and dinner reservation sits on one live itinerary, and guests get a calendar invite for each plan.
Your Black Book
Build your venue and supplier directory in minutes, keep private team notes, and message vendors on the channels they already use.
Smart Request Inbox
Table, board and calendar views, saved filters, and bulk updates, so your team always knows what comes next.
Direct Bookings
Guests book restaurants and spa treatments against live availability and browse recommendations your concierge team has chosen for them.
Real-Time Status
Guests follow every request in your brand's own words. AI calls vendors to reconfirm bookings and flags any that don't confirm.
Real hotels.
Real feedback.
Real Feedback.
Hear from the hotel teams who work with us every day.
Automate ordinary
Deliver extraordinary
He's proposing tomorrow. She can't know.
Boat. Ring. Roses. One itinerary, and she only sees her bits. Very important pudding.
Vegan. Michelin. Tonight.
Shared venue notes, so even the newest concierge knows who'll squeeze you in.
Theatre tickets for Saturday? Track them like a parcel.
Every request shows its live status on the guest's phone. No "any news?" calls. Just good news, delivered.
Your systems, finally talking to each other.
You do not need more software. You need fewer tools that work together. Alliants puts the whole stay in one place.
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Upgrade your digital guest journey today.
With decades of hospitality knowledge, our experience experts know how to deliver change for your property.
Questions? Answers.
Straight answers for hotel people who want to know how it works.
The Basics
What is Alliants Concierge?
It is where your team plans and delivers everything a guest asks for, from a dinner reservation to a private transfer. Requests, bookings and vendor contacts live in one staff workspace, and guests follow along on a live digital itinerary.
Who uses Concierge?
Your concierge, guest services and front office teams. Every request is tied to the same guest profile used by messaging, check-in, payments and keys, and can be raised from a conversation, a call, the guest app or a connected system.
Does Concierge replace our restaurant or spa booking systems?
No. It works alongside them. Your team checks live SevenRooms availability and books for the guest without leaving Alliants, and Inntopia activity reservations arrive as requests linked to the guest's stay.
For Your Guests
What do guests see?
A live digital itinerary in the guest web app. Their stay, requests and dining reservations sit on one timeline that opens on today, with arrival and departure in hotel time. Guests can receive a calendar invite for any confirmed plan, and acknowledge liability waivers for activities that need them.
Can guests follow the progress of their requests?
Yes. Guests see status labels you write for your brand, and only the request fields you mark as guest-visible, under display names you choose for each request type. Restricted values are never shown to guests.
Can guests book restaurants themselves?
Yes. Guests can book SevenRooms restaurants from their itinerary, and your team can book for them from the Staff App against live availability. Guests can also browse Concierge Recommends, the venues your team has picked for them.
Can guests book spa treatments or change a table booking?
Yes, where your systems are connected and the feature is switched on. Guests can book spa treatments against live availability on Zenoti or SpaSoft, and book, change or cancel tables, including at restaurants on OpenTable. Availability depends on your property; ask your Alliants contact.
For Your Team
How does the team manage requests day to day?
From one request inbox with table, board and calendar views. Staff filter by type, vendor, status, date, room or billing status, and save views for themselves, a property or the brand. Statuses, routing and assignment follow rules your brand sets, and timers flag any request stuck too long in one status.
How does the vendor black book work?
It holds your venues, suppliers and contacts, with locations, opening details and policies. Staff create vendors from Google Places (Baidu in China), keep private notes with visibility controls, and message vendors by text message or WhatsApp in threads alongside guest conversations.
Can vendors see the requests we send them?
Yes. Vendors can sign in to see the requests assigned to them and keep their own details up to date, with guest personal data masked. Availability depends on your property; ask your Alliants contact.
Does Concierge use AI, and who stays in control?
Yes, and you choose whether to switch AI on for your brand. AI drafts a request from a plain description, suggests the mood and occasion a venue suits, summarises vendor reviews and drafts shift briefings. These are drafts and suggestions for your team to work with.
Can requests go to housekeeping or engineering?
Yes. Staff dispatch jobs to HotSOS or Knowcross and see the status update on the request, with or without a guest conversation.
Set-Up and Integrations
Which systems does Concierge connect to?
Property Management Systems (PMS) including HotelKey, Oracle OPERA Cloud, Shiji and Mews, which is switched on per property. For dining and activities: SevenRooms, Inntopia and Zenoti. For service orders: HotSOS and Knowcross. Concierge is switched on for your brand, and optional features are set up for your brand or property during onboarding.
Do staff or guests need to install anything?
No. Staff use alliants.ai in any modern browser, and guests use a web app that opens from a link, with nothing to download.
Security and Data
Is Alliants certified for information security?
Yes. Alliants is ISO 27001 certified. Security is built into the platform, from how staff sign in to how guest data is stored and erased.
Where is our data hosted?
On Amazon Web Services, in one regional deployment for your brand: Europe, the United States or Asia Pacific. Each brand has its own dedicated database, and data is encrypted in transit.
How do our staff sign in?
With your own single sign-on, so access follows the groups in your staff directory, or with passkeys and passwords that meet your brand's rules. Multi-factor authentication can be required for your brand, and access is removed as soon as a colleague is deactivated.
Can we control who sees what?
Yes. Roles are scoped to your brand, a property or a department, and request visibility can be limited by department, with separate permissions for deleting, exporting, merging and viewing charges. You can start from hospitality templates or set up your own roles.
How do you handle guest data requests?
When a guest asks to be erased, the request clears their data across related records, including conversations, and keeps a record of what was cleared without holding any guest details. Consent is held per channel and checked before any message is sent.
Getting Started
Which bundles include Concierge?
Concierge is part of the Signature Bundle and the All-In Bundle. Talk to our team about which bundle fits your properties.
How can we see it working?
Talk to our team. We will show you the module running in a hotel like yours and talk through how it would fit your properties and systems.
Have more questions?
Or just want to get started?
Talk to a real person. We know hospitality.
Alliants Concierge
Works even better with
Every Alliants product reads from the same guest profile, so each one makes the next more useful.
Alliants Guest App
Your brand's digital front door, on web and mobile.
Alliants Messaging
Every guest, every language, in one shared inbox.
Alliants Allin AI
An AI sidekick that answers guests and helps your team.
Alliants Staff App
One workspace for every team member, on every shift.
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