Keep the Personal Touch Without the Paperwork

One simple workspace for guest messages, requests and guest notes, so a small team can keep service personal. Alliants Messaging brings every channel into one inbox, Alliants Concierge tracks requests and your trusted local contacts, Alliants Guest App gives guests a branded hub, and Allin AI covers routine questions. They share one guest profile, so the detail does not live only in someone's head.

It fits the way you run. Modules are switched on per property, so you run only what your team needs and nothing more. Staff use Alliants in a browser with nothing to install, and onboarding sets up your channels, departments and opening hours for you. Talk to our team about the right starting point for a hotel your size.

Messaging puts every guest conversation in one inbox, so nobody has to pass messages on by hand. Each channel routes to a default department, and staff can assign, transfer or bring in a colleague, leave internal notes and tag people with @mentions. Every conversation is tied to the guest's profile, so the history is there for whoever picks it up next.

Four products do most of the work. Alliants Messaging is your one inbox, Alliants Concierge holds requests and your black book of vendors, Alliants Guest App is the branded hub guests open from a link, and Allin AI answers routine questions. They sit on Alliants Core Platform, which is included with every brand and keeps one profile for each guest.

No. Alliants is built to give your team more time for the moments that need a person, never to replace them. Routine questions, routing and admin run in the background, and anything that needs care or judgement goes straight to a colleague. Guests who would rather talk to someone at the desk still can.

On the channel they already use: WhatsApp, text message, email, web chat or the guest app, plus Messenger, Instagram, LINE, Telegram, Viber and WeChat. Text message and WhatsApp messages from the same guest merge into one conversation, and your team replies from the one inbox, whichever channel the guest chose.

Guests download nothing. Guest App opens from a link in any browser and carries your colours, logos and fonts, and your own web address if you choose. Chat, requests and your recommendations sit in one place for the stay. Guests see your brand, not ours.

They write in their own language and your team replies in theirs. Incoming messages are translated for staff and replies are translated as they are sent, across more than 100 languages. Staff always see the text they typed and the guest's original message beside each translation, so nothing gets lost.

They get an answer, not silence. Allin AI replies to routine questions around the clock in the guest's language, using your own knowledge base, and hands over to your team with a summary when a person is needed. You can also set an out-of-hours reply for each department. You choose the channels, and Alliants switches on automatic replies for your brand.

Yes. Your team can publish pages about the hotel and the neighbourhood, with recommended local experiences, in Guest App. With Concierge, bookings and requests sit on a live itinerary the guest can follow, and guests can browse Concierge Recommends, the venues your team has picked for them. Some features depend on your property, so ask your Alliants contact.

It is built to take work off the desk. Each channel routes to a default department, so messages land with the right person, and smart views with live counts show what needs attention. You can switch on auto-assign so new work goes to the colleague with the fewest open items, with a limit per person, and rules flag any message left waiting too long.

Every guest has one profile holding contact details, room preferences, bookings, requests, conversations and consent, and your brand sets its own preference questions. Staff leave internal notes in a conversation and tag colleagues with @mentions. The Staff App also shows the overnight handover on the Today page, so the next shift starts with the full picture.

In Concierge. One request inbox offers table, board and calendar views, and staff filter by type, vendor, status or room. The vendor black book holds your venues, suppliers and contacts with locations, opening details, policies and private notes, and staff can message vendors by text message or WhatsApp alongside guest conversations.

You do. For each channel, AI can be off, suggest replies for staff to approve, or reply on its own. You set the topics that always go to a person, and staff can take over any conversation in one click and hand it back afterwards. Allin never changes a booking or other data without a confirmation from the guest or a colleague.

Inside the Staff App. Academy lessons tell, show, then let staff try each task, a welcome tour guides first-time users, and in-app support chat is one click away. You choose whether to switch Academy on. Alliants also offers online courses in Alliants University and step-by-step Product Guides, some with guided tours, from the Help and Support menu.

No. We switch the modules on for your brand, and channels, departments, business hours and escalation rules are set up for each property during onboarding. Staff use alliants.ai in a browser with nothing to install, and the Staff App is included with every brand. Managers with the right permission can change response times, alerts and opening hours in settings without a developer.

Alliants works alongside your property management system (PMS) rather than replacing it, keeping bookings, guest profiles and rooms in step. It connects to Oracle OPERA Cloud, HotelKey, Shiji, Apaleo, Mews, StayNTouch, Infor HMS and iReckonu, and we confirm your exact system before you commit. If yours is not on the list, talk to our team.

WhatsApp is a supported channel, connected through Meta's WhatsApp Business Cloud API or Twilio. Your team then replies from the shared inbox, and Messaging tracks WhatsApp's 24-hour window and guides staff to an approved template once it has closed. A set-up wizard checks each channel's credentials before it goes live. Talk to our team about moving over your current number.

You tell it. Your team adds web pages, files and typed answers in one place, follows a checklist of what guests ask most, and can test a question to see what Allin would find. A guided set-up covers the assistant's name, tone, formality, emoji use and sign-off, so it sounds like your hotel.

We configure it with you during onboarding. One settings page covers whether the app is published, its web address, how guests sign in and which sections appear, and your colours, logos and fonts are applied to every screen. Sections such as chat, check-in or keys appear when their module is switched on, so you show only what you use.

Yes. Alliants is ISO 27001 certified. Security is built into the platform, from how staff sign in to how guest data is stored and erased, so you do not need an IT department to manage it. If an owner or insurer wants to review our documentation, our security and legal teams will send the compliance documents the review needs.

On Amazon Web Services, in one regional deployment for your brand: Europe, the United States or Asia Pacific. Your guest data sits in its own dedicated database, is encrypted in transit, and is never matched or shared with another brand.

Staff sign in with your own single sign-on (SSO), or with passkeys and passwords that meet your rules, and multi-factor authentication can be required. Permissions are role-based and scoped to a property or department, so a seasonal colleague sees only what their role needs. Access ends the moment a colleague is deactivated.

Consent is held per guest and per channel and checked before any message is sent, and STOP requests are honoured. When a guest asks to be erased, their data is cleared across every related record, including conversations, AI summaries and drafts, and we keep a record of what was removed without holding any of their details.

Guests are told they are talking to AI, in line with Article 50 of the EU AI Act. Allin verifies a guest before sharing booking details, asks for confirmation before changing anything, and every reply is checked before it goes out. When it cannot help, it hands over to your team with a summary.

Book 30 minutes with an Alliants expert. Tell us how your team works today and we will show you the platform running in a hotel like yours, and how little would need to change. We will talk through how it fits your property and your systems.

Yes. Modules are switched on per property, so you can begin with one goal and grow. Messaging and Allin AI are both part of the Signature, Messaging and All-In bundles, Concierge is in the Signature and All-In bundles, and Guest App is in the All-In Bundle. Core Platform is in every bundle. Talk to our team about the right fit.

Per room per month for the bundle you choose, with a one-off setup for each property, and messaging and key usage included up to a fair usage level. Because it is based on your room count, the price follows the size of your hotel. Talk to our team for a quote.

It depends on your property and systems, so we agree the plan and dates with you before you sign. Onboarding covers your property management system connection, guest channels, departments and opening hours, plus virtual training. A live online session can train one or two people at the hotel, such as your head concierge, who then pass it on to the team.