The only platform combining messaging with concierge and powerful automation, to deliver exceptional contactless customer experiences.
Book a demoOur softwareAlliants believe in delivering exceptional customer experiences. Our consultancy services and products have helped some of the world's most respected travel and retail brands become data driven businesses.
Contact usTransformational guest experience
Boutique & luxury global brands
Improve staff efficiency
Increased guest satisfaction
Guest centric, not room centric
Delivering extraordinary experiences
The only platform combining messaging with concierge, enabling contactless communication and trip planning to deliver exceptional customer experiences.
More about Experience platform
Digital arrival including expected arrival times and contactless mobile check in.
Digital check in
Allow guests to access their room using their smartphone. Digital room keys, shareable across the party.
Digital room keys
Message in the app or channel of your guest's choice. Easily share conversations around your organisation and departments.
More about messaging
Digitisation of the itinerary, enabling guests to collaborate and share virtually.
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Intelligent room servicing and scheduling. Provide personalised rich experience recommendations.
Track customer requests
Streamline deliveries/collections in your property with package scanning.
Improve staff efficiency and communicate anytime - no more queuing at the desk.
Automation and AI
Access guest requests from any device and gain immediate freedom from the desk.
Vendor management
Data insights can help to maximise your guests’ expenditure and drive real increases in customer satisfaction.
More about data insights
Intuitive and easy to use. Remote training, 24/7 support & online resource centre available.
Contactless omni-channel, multi-guest communication. Any device, anywhere.
Sensitive data such as credit card data, PII or ID images are automatically removed.
From a single property to regional, brand & global level, our cloud-based platform is fully scalable.
"Connection with all major messaging platforms WhatsApp, WeChat, FB Messenger, Branded Hotel Apps, Google messages. Aggregated view of a customer conversation. 2-way multilingual translation. Security conscious: credit card image / passport scanning and deletion."
"Alliants are intuitive and understand the guest thought process, therefore are able to anticipate what's next. Their company ethos would be best described as that of being perfectionists, always striving to improve their platforms."
"Easy use, instant connection with the guests. Eliminates phone calls and makes communication much faster."
"Alliants helps customers with some of the current messaging challenges found in the industry. From clustered messaging, allowing centralised messaging or property based messaging for many properties/brands in one view, to tying in concierge requests, Alliants truly helps build out the digital guest experience for their current customer base."
"(...) Messaging has fitted seamlessly into our operation. Launching it was quick and easy, well supported by Dominic and the team. It is now an integral part of our operation and we would highly recommend other hotels to use this."
Automate the ordinary. Deliver the extraordinary.
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© 2020 Alliants Ltd. All rights reserved. Registered Address: Fryern House, 125 Winchester Road, Chandlers Ford, Hampshire, SO53 2DR, United Kingdom. Company Registration Number (UK): 06868886. VAT Number (UK): 973844770. Registered in England and Wales.
