Muir opened in December 2021 in the Queen's Marque district on the Halifax waterfront, with direct ocean access and a service style rooted in the culture and landscape of Nova Scotia.

The team wanted to raise service levels with technology without losing the refined, highly personal touch guests come for. They chose Alliants as their guest experience partner.

The team now responds with clarity and speed, two things General Manager Eugénie Jason names as important to guest satisfaction. Every guest has one conversation history, so whoever picks up the next message has the full picture.

Muir uses Alliants Messaging and Alliants Concierge, with every guest conversation, request, recommendation, and itinerary in one secure platform.

• Guests message the team on WhatsApp, SMS, LINE, Telegram, and more.
• Staff see the full conversation history in one place, whichever channel a guest used.
• Two-way translation covers more than 100 languages.
• Messages can carry images, links, and files.
• The team shares hand-picked recommendations and a live digital itinerary of reservations, activities, and requests.