Grosvenor House Suites sits on the corner of Park Lane and Mount Street in Mayfair, offering suites and penthouses with a Les Clefs d'Or concierge service.

The team wanted to raise service levels and give residents more ways to get in touch and make requests. After evaluating several options, they chose Alliants.

Messaging, concierge, and itineraries now run on one platform. Paper confirmations are gone, and the concierge team can answer residents even when they're away from the desk.

Grosvenor House Suites uses Alliants Messaging, Alliants Concierge, and the Alliants Staff App.

• Residents message the team on the channel they prefer, including WhatsApp, Facebook Messenger, and SMS.
• Staff see every conversation in one history, whichever channel was used.
• Residents get a real-time view of their requests, so the team no longer prints paper confirmations.
• The staff app lets the team answer requests away from the desk.