Grosvenor House Suites

The brief

The Grosvenor House Suites located on the corner of Park Lane and Mount Street, in the heart of Mayfair, London, offers residents a choice of stunning suites and spacious penthouses combined with a Les Clefs d'Or concierge service.

Wishing to enhance service levels to residents and provide more options for communicating and making requests through technology, Grosvenor House Suites selected Alliants as their customer experience software partner.

Our solution

The Alliants Experience Platform combines all resident's communications and requests, recommendations and digital itineraries in one central secure platform.

• Residents have the option of messaging the Grosvenor House Suites team on a social channel of their choice including WhatsApp, FB Messenger, SMS and many more. The Grosvenor House Suites team can see all the conversation history in one place, no matter what channel was used.
• And through selecting the Concierge module within the Alliants Experience Platform, the Grosvenor House Suites team can easily share a real-time view of requests with residents' and eliminate the need to print paper confirmations.
• The Grosvenor House Suites team also have the option to use a staff app ensuring that residents requests can be answered when away from the desk.

What our clients say

Director of Sales & Marketing at Grosvenor House Suites, Scott Hermiston, said

We are delighted to partner with Alliants on such a crucial initiative. Having evaluated a number of options, the Alliants Experience Platform stood out as the most comprehensive offering. With a single platform for messaging, concierge and itineraries, it allows us to deliver the exceptional experience our residents have come to expect of us.

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