Contactless personalised communication

Workflow & Automation

See all your customer data in one view to help tailor your guests' experience and increase customer satisfaction.

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HOTEL GUEST MESSAGING SOFTWARE

Anticipate your guest's needs

Easily connect and integrate your customer data and profiles via sync with your CMS/PMS. Once a guest messages one property, they will be recognised in any subsequent properties. All your data in one view.

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CONNECT

Seamless Communication

Guests can message you in their app or channel of their choice. 2-way instant translation in over 103 languages.

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Workflow & Automation Key Features

Workflows

Develop customised experience flows for your customers with no coding. Trigger messages and actions based on events across your organisation.

Chatbot

For common queries and questions, let a chatbot take the strain. If you don't trust the responses, operate in 'whisper bot' mode where your staff review the messages before sending them.

Scanner

Easily scan incoming packages for customers on the go. Reducing the time and effort taken with the increase in online shopping.

Single Sign On

Enable connectivity to Enterprise SSO platforms over OpenID, SAML, etc. such as Azure Active Directory, enabling easier user provisioning and de-provisioning.

Open API

Connect your own systems or bring your own integration, allowing you to maximise use of the platform and keep all of your systems in sync.

Integrations

Easily integrate with many key industry CRMs, PMS and Service Ticketing systems like Oracle Hospitality, Infor, Amadeus HotSOS, Knowcross and many more.

Integrations

Easy integration with your PMS

HAPI can easily connect with your PMS including Opera, Mews, Webrezpro, Infor, Logus, Epitome and many more.

So you can see all your guest data in one place.

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"Connection with all major messaging platforms WhatsApp, WeChat, FB Messenger, Branded Hotel Apps, Google messages. Aggregated view of a customer conversation. 2-way multilingual translation. Security conscious: credit card image / passport scanning and deletion."

Luis Segredo

CEO

HAPI (Data Travel, LLC)

"Alliants are intuitive and understand the guest thought process, therefore are able to anticipate what's next. Their company ethos would be best described as that of being perfectionists, always striving to improve their platforms."

Brad Mumford

Four Seasons Hotel at The Surf Club, Surfside, Florida

"Easy use, instant connection with the guests. Eliminates phone calls and makes communication much faster."

Sz Olah

Jumierah Dubai

"Alliants helps customers with some of the current messaging challenges found in the industry. From clustered messaging, allowing centralised messaging or property based messaging for many properties/brands in one view, to tying in concierge requests, Alliants truly helps build out the digital guest experience for their current customer base."

John Figliolini

VP of Business Development

HAPI (Data Travel, LLC)

"(...) Messaging has fitted seamlessly into our operation. Launching it was quick and easy, well supported by Dominic and the team. It is now an integral part of our operation and we would highly recommend other hotels to use this."

Callum Newton

Grosvenor House Suites Jumeirah Living