Contactless personalised communication

Workflow & Automation

See all your customer data in one view to help tailor your guests' experience and increase customer satisfaction.

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HOTEL GUEST MESSAGING SOFTWARE

Anticipate your guest's needs

Easily connect and integrate your customer data and profiles via sync with your CMS/PMS. Once a guest messages one property, they will be recognised in any subsequent properties. All your data in one view.

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CONNECT

Seamless Communication

Guests can message you in their app or channel of their choice. 2-way instant translation in over 103 languages.

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Workflow & Automation Key Features

Workflows

Develop customised experience flows for your customers with no coding. Trigger messages and actions based on events across your organisation.

Chatbot

For common queries and questions, let a chatbot take the strain. If you don't trust the responses, operate in 'whisper bot' mode where your staff review the messages before sending them.

Scanner

Easily scan incoming packages for customers on the go. Reducing the time and effort taken with the increase in online shopping.

Single Sign On

Enable connectivity to Enterprise SSO platforms over OpenID, SAML, etc. such as Azure Active Directory, enabling easier user provisioning and de-provisioning.

Open API

Connect your own systems or bring your own integration, allowing you to maximise use of the platform and keep all of your systems in sync.

Integrations

Easily integrate with many key industry CRMs, PMS and Service Ticketing systems like Oracle Hospitality, Infor, Amadeus HotSOS, Knowcross and many more.

Integrations

Easy integration with your PMS

HAPI can easily connect with your PMS including Opera, Mews, Webrezpro, Infor, Logus, Epitome and many more.

So you can see all your guest data in one place.

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Great platform that integrates multiple systems, and is very user friendly. Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate response time - Great support from the Alliants team whenever required - Lots of future opportunity to further enhance the guest experience with things like Mobile Key, and chat options including WeChat.

Stephanie W.

Front of House Manager

Nobu Hotels