Contactless personalised communication

Staff App

Connect in real time - any device, anywhere

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HOTEL GUEST MESSAGING SOFTWARE

Connect on the go

Gain immediate freedom from the desk with our optional staff app and provide an instant and seamless service to guests.

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CONNECT

Seamless Communication

Guests can message you in their app or channel of their choice. 2-way instant translation in over 103 languages.

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Staff App Key Features

iOS & Android

No matter what your preference of device is - iOS or Android, you can stay connected with your guests with our optional staff app when away from the desk.

Guest Messaging

Enable colleagues to respond on the go with iOS and Android applications ensuring the team don't have to remain at the desk to provide a flawless service to guests.

Vendors Database

Enable the team to be able to look up vendors and vendor contacts directly from their device as well as being able to call them from the application making it easy to confirm guest requests when away from the desk.

Guest Request Status

Be able to pull up a guest's full itinerary and see the status of all of their requests, as well as being able to see all other guest requests at the same time.

Guest Profiles

See a guests profile where you need them, providing key information such as guest image, contact information and history, further enhancing guest recognition.

Package Scanning

Easily scan incoming packages for customers on the go. Reducing the time and effort taken with the increase in online shopping.

Integrations

Easy integration with your PMS

HAPI can easily connect with your PMS including Opera, Mews, Webrezpro, Infor, Logus, Epitome and many more.

So you can see all your guest data in one place.

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We have loved using Alliants at Lyle, as a new independently owned property Alliants has given us the ability to engage with guests throughout and after their stays in a way that wouldn't be possible without the platform. It has given us an opportunity to remain in constant contact with the guest on their terms and remain respectful of guests' time and communication preferences. It also helps our team remain on the same page about all guests without having to send constant emails back and forth! Alliants is awesome!

Taylor Phillips

Front Office Manager

Lyle Hotel - Lore Group