No matter what your preference of device is - iOS or Android, you can stay connected with your guests when away from the desk.
Enable colleagues to respond on the go with iOS and Android applications ensuring the team don't have to remain at the desk to provide a flawless service to guests.
Enable the team to be able to look up vendors and vendor contacts directly from their device as well as being able to call them from the application making it easy to confirm guest requests when away from the desk.
Be able to pull up a guest's full itinerary and see the status of all of their requests, as well as being able to see all other guest requests at the same time.
See a guests profile where you need them, providing key information such as guest image, contact information and history, further enhancing guest recognition.
Easily scan incoming packages for customers on the go. Reducing the time and effort taken with the increase in online shopping.
"Connection with all major messaging platforms WhatsApp, WeChat, FB Messenger, Branded Hotel Apps, Google messages. Aggregated view of a customer conversation. 2-way multilingual translation. Security conscious: credit card image / passport scanning and deletion."
"Alliants are intuitive and understand the guest thought process, therefore are able to anticipate what's next. Their company ethos would be best described as that of being perfectionists, always striving to improve their platforms."
"Easy use, instant connection with the guests. Eliminates phone calls and makes communication much faster."
"Alliants helps customers with some of the current messaging challenges found in the industry. From clustered messaging, allowing centralised messaging or property based messaging for many properties/brands in one view, to tying in concierge requests, Alliants truly helps build out the digital guest experience for their current customer base."
"(...) Messaging has fitted seamlessly into our operation. Launching it was quick and easy, well supported by Dominic and the team. It is now an integral part of our operation and we would highly recommend other hotels to use this."