Contactless personalised communication

Scalable, Secure & Supported

Stay in control of your data at all times.

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HOTEL GUEST MESSAGING SOFTWARE

Trust & Support

With our online knowledge base & learning management system, video training and in app guided tours we ensure your team are trained consistently to suit every style of learning.

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Alliants mobile digital itinerary home screen
CONNECT

Seamless Communication

Guests can message you in their app or channel of their choice. 2-way instant translation in over 103 languages.

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Scalable, Secure & Supported Key Features

Cloud Based

Our platform is cloud based and built for scale supporting regional, brand and global levels.

Supported

Online knowledge base, online learning management system, video training and in app guided tours are just some of the features to ensure your team understand how to best use the platform along with our dedicated support team who are there just in case.

Encrypted and Penetration Tested

All communications are encrypted via industry standard HTTPS/TLS (TLS 1.2 or higher) over public networks. This ensures that all traffic between you and Alliants is secure during transit. Service Data is encrypted at rest in AWS using AES-256 key encryption.

Sensitive Data Identification and Removal

Automatically detect when images of credit cards, passports, IDs or credit card numbers are typed in by customers and users, the offending messages are then destroyed from the database to avoid retaining sensitive data.

Customisable Data Retention

You control your data and how long it is retained within the platform. Our architecture allows you several controls on the retention of independent item to provide you with the most flexibility while remaining secure.

Fine Grained User Permissions

Manage user permissions ensuring staff members can only access and change what they need to. Ensuring a seamless operation.

Integrations

Easy integration with your PMS

HAPI can easily connect with your PMS including Opera, Mews, Webrezpro, Infor, Logus, Epitome and many more.

So you can see all your guest data in one place.

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Great platform that integrates multiple systems, and is very user friendly. Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate response time - Great support from the Alliants team whenever required - Lots of future opportunity to further enhance the guest experience with things like Mobile Key, and chat options including WeChat.

Stephanie W.

Front of House Manager

Nobu Hotels

Alliants is great at attracting awesome and mega-talented people and I'm grateful to work alongside them. Learning and improving all the time, from the very best!

Juulia Zumer

PMO Consultant

Alliants

The best thing about working with Alliants is our people! Sure, we have an amazing platform and offer world class service. But it’s really this talented, hilarious, wonderful group of professionals you work with day in and day out that makes Alliants a joyful place to work. During a worldwide pandemic, our leadership team did a great job of building connectivity through quiz nights, online escape rooms, Pilates by webinar, and even takeaway dinner nights. Hard work, hard play. It’s all good!

Vickie Miller

Customer Success Manager

Alliants

We have loved using Alliants at Lyle, as a new independently owned property Alliants has given us the ability to engage with guests throughout and after their stays in a way that wouldn't be possible without the platform. It has given us an opportunity to remain in constant contact with the guest on their terms and remain respectful of guests' time and communication preferences. It also helps our team remain on the same page about all guests without having to send constant emails back and forth! Alliants is awesome!

Taylor Phillips

Front Office Manager

Lyle Hotel - Lore Group

I joined Alliants from Makers Academy as a Backend Developer and was quickly given the opportunity to step-up and prove myself. We use a modern stack everyday and the environment is always fast paced and friendly!

Aidan Faria

Developer

Alliants