Contactless personalised communication

Scalable, Secure & Supported

Stay in control of your data at all times.

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HOTEL GUEST MESSAGING SOFTWARE

Trust & Support

With our online knowledge base & learning management system, video training and in app guided tours we ensure your team are trained consistently to suit every style of learning.

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CONNECT

Seamless Communication

Guests can message you in their app or channel of their choice. 2-way instant translation in over 103 languages.

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Scalable, Secure & Supported Key Features

Cloud Based

Our platform is cloud based and built for scale supporting regional, brand and global levels.

Supported

Online knowledge base, online learning management system, video training and in app guided tours are just some of the features to ensure your team understand how to best use the platform along with our dedicated support team who are there just in case.

Encrypted and Penetration Tested

All communications are encrypted via industry standard HTTPS/TLS (TLS 1.2 or higher) over public networks. This ensures that all traffic between you and Alliants is secure during transit. Service Data is encrypted at rest in AWS using AES-256 key encryption.

Sensitive Data Identification and Removal

Automatically detect when images of credit cards, passports, IDs or credit card numbers are typed in by customers and users, the offending messages are then destroyed from the database to avoid retaining sensitive data.

Customisable Data Retention

You control your data and how long it is retained within the platform. Our architecture allows you several controls on the retention of independent item to provide you with the most flexibility while remaining secure.

Fine Grained User Permissions

Manage user permissions ensuring staff members can only access and change what they need to. Ensuring a seamless operation.

Integrations

Easy integration with your PMS

HAPI can easily connect with your PMS including Opera, Mews, Webrezpro, Infor, Logus, Epitome and many more.

So you can see all your guest data in one place.

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"Connection with all major messaging platforms WhatsApp, WeChat, FB Messenger, Branded Hotel Apps, Google messages. Aggregated view of a customer conversation. 2-way multilingual translation. Security conscious: credit card image / passport scanning and deletion."

Luis Segredo

CEO

HAPI (Data Travel, LLC)

"Alliants are intuitive and understand the guest thought process, therefore are able to anticipate what's next. Their company ethos would be best described as that of being perfectionists, always striving to improve their platforms."

Brad Mumford

Four Seasons Hotel at The Surf Club, Surfside, Florida

"Easy use, instant connection with the guests. Eliminates phone calls and makes communication much faster."

Sz Olah

Jumierah Dubai

"Alliants helps customers with some of the current messaging challenges found in the industry. From clustered messaging, allowing centralised messaging or property based messaging for many properties/brands in one view, to tying in concierge requests, Alliants truly helps build out the digital guest experience for their current customer base."

John Figliolini

VP of Business Development

HAPI (Data Travel, LLC)

"(...) Messaging has fitted seamlessly into our operation. Launching it was quick and easy, well supported by Dominic and the team. It is now an integral part of our operation and we would highly recommend other hotels to use this."

Callum Newton

Grosvenor House Suites Jumeirah Living