Contactless personalised communication

Guest Messaging

Deliver a contactless guest experience with a human touch with Alliants Experience Platform Messaging.

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HOTEL GUEST MESSAGING SOFTWARE

Effortlessly connect with your guests

Pro-actively engage with guests on all the top social media channels and seamlessly manage conversations within your hotel.

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guest messaging on mobile phone
CONNECT

Seamless communication

Guests can message you in their app or channel of their choice. 2-way instant translation in over 103 languages.

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Guest messaging key features

Omni-channel communication

Converse with your guest in the app of their choice including WhatsApp, WeChat, FB Messenger, LINE, SMS, in your hotel’s app, web and many more and see all the conversation history in one place, no matter what channel was used.

Multi-property and team inboxes

Seamlessly manage all of your customers conversations and requests in one view, from one property and one department to multiple properties across a global chain.

Two-way translations

Communication between guests and staff is automatically translated in over 103+ languages.

Targeted notifications

Ability to send personalised messages to 1000 customers simultaneously with just 4 clicks.

Rich messaging

Embed rich content in your messages, from files to images and on the most advanced platforms content cards with calls to action. Whatever your content the platform puts it in the best format for the channel.

Automation

Build workflows for frequently asked questions or common actions based off a customer's message.

Integrations

Easy integration with your PMS

HAPI can easily connect with your PMS including Opera, Mews, Webrezpro, Infor, Logus, Epitome and many more.

So you can see all your guest data in one place.

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Great platform that integrates multiple systems, and is very user friendly. Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate response time - Great support from the Alliants team whenever required - Lots of future opportunity to further enhance the guest experience with things like Mobile Key, and chat options including WeChat.

Stephanie W.

Front of House Manager

Nobu Hotels

Alliants is great at attracting awesome and mega-talented people and I'm grateful to work alongside them. Learning and improving all the time, from the very best!

Juulia Zumer

PMO Consultant

Alliants

The best thing about working with Alliants is our people! Sure, we have an amazing platform and offer world class service. But it’s really this talented, hilarious, wonderful group of professionals you work with day in and day out that makes Alliants a joyful place to work. During a worldwide pandemic, our leadership team did a great job of building connectivity through quiz nights, online escape rooms, Pilates by webinar, and even takeaway dinner nights. Hard work, hard play. It’s all good!

Vickie Miller

Customer Success Manager

Alliants

We have loved using Alliants at Lyle, as a new independently owned property Alliants has given us the ability to engage with guests throughout and after their stays in a way that wouldn't be possible without the platform. It has given us an opportunity to remain in constant contact with the guest on their terms and remain respectful of guests' time and communication preferences. It also helps our team remain on the same page about all guests without having to send constant emails back and forth! Alliants is awesome!

Taylor Phillips

Front Office Manager

Lyle Hotel - Lore Group

I joined Alliants from Makers Academy as a Backend Developer and was quickly given the opportunity to step-up and prove myself. We use a modern stack everyday and the environment is always fast paced and friendly!

Aidan Faria

Developer

Alliants