Converse with your guest in the app of their choice including WhatsApp, WeChat, FB Messenger, LINE, SMS, in your hotel’s app, web and many more and see all the conversation history in one place, no matter what channel was used.
Seamlessly manage all of your customers conversations and requests in one view, from one property and one department to multiple properties across a global chain.
Communication between guests and staff is automatically translated in over 103+ languages.
Ability to send personalised messages to 1000 customers simultaneously with just 4 clicks.
Embed rich content in your messages, from files to images and on the most advanced platforms content cards with calls to action. Whatever your content the platform puts it in the best format for the channel.
Build workflows for frequently asked questions or common actions based off a customer's message.
"Alliants helps customers with some of the current messaging challenges found in the industry. From clustered messaging, allowing centralised messaging or property based messaging for many properties/brands in one view, to tying in concierge requests, Alliants truly helps build out the digital guest experience for their current customer base."
"(...) Messaging has fitted seamlessly into our operation. Launching it was quick and easy, well supported by Dominic and the team. It is now an integral part of our operation and we would highly recommend other hotels to use this."
"Easy use, instant connection with the guests. Eliminates phone calls and makes communication much faster."
"Alliants products are intuitive and user friendly. Where hotels need to automate, streamline, while still personalising guest communication, Alliants delivers. As a native Spanish speaker, their instant translation messaging feature is fantastic."
"Easy to use and we have quick access to technical support when needed (...)"