Contactless personalised communication

Guest Messaging

Deliver a contactless guest experience with a human touch with Alliants Experience Platform Messaging.

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HOTEL GUEST MESSAGING SOFTWARE

Effortlessly connect with your guests

Pro-actively engage with guests on all the top social media channels and seamlessly manage conversations within your hotel.

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guest messaging on mobile phone
CONNECT

Seamless communication

Guests can message you in their app or channel of their choice. 2-way instant translation in over 103 languages.

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Guest messaging key features

Omni-channel communication

Converse with your guest in the app of their choice including WhatsApp, WeChat, FB Messenger, LINE, SMS, in your hotel’s app, web and many more and see all the conversation history in one place, no matter what channel was used.

Multi-property and team inboxes

Seamlessly manage all of your customers conversations and requests in one view, from one property and one department to multiple properties across a global chain.

Two-way translations

Communication between guests and staff is automatically translated in over 103+ languages.

Targeted notifications

Ability to send personalised messages to 1000 customers simultaneously with just 4 clicks.

Rich messaging

Embed rich content in your messages, from files to images and on the most advanced platforms content cards with calls to action. Whatever your content the platform puts it in the best format for the channel.

Automation

Build workflows for frequently asked questions or common actions based off a customer's message.

Integrations

Easy integration with your PMS

HAPI can easily connect with your PMS including Opera, Mews, Webrezpro, Infor, Logus, Epitome and many more.

So you can see all your guest data in one place.

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"Connection with all major messaging platforms WhatsApp, WeChat, FB Messenger, Branded Hotel Apps, Google messages. Aggregated view of a customer conversation. 2-way multilingual translation. Security conscious: credit card image / passport scanning and deletion."

Luis Segredo

CEO

HAPI (Data Travel, LLC)

"Alliants are intuitive and understand the guest thought process, therefore are able to anticipate what's next. Their company ethos would be best described as that of being perfectionists, always striving to improve their platforms."

Brad Mumford

Four Seasons Hotel at The Surf Club, Surfside, Florida

"Easy use, instant connection with the guests. Eliminates phone calls and makes communication much faster."

Sz Olah

Jumierah Dubai

"Alliants helps customers with some of the current messaging challenges found in the industry. From clustered messaging, allowing centralised messaging or property based messaging for many properties/brands in one view, to tying in concierge requests, Alliants truly helps build out the digital guest experience for their current customer base."

John Figliolini

VP of Business Development

HAPI (Data Travel, LLC)

"(...) Messaging has fitted seamlessly into our operation. Launching it was quick and easy, well supported by Dominic and the team. It is now an integral part of our operation and we would highly recommend other hotels to use this."

Callum Newton

Grosvenor House Suites Jumeirah Living