Compare properties, departments and users to better understand how to improve efficiency and interactions with customers.
Fully understand your guests preferences by being able to compare guest behaviours against market, segment and property. This gives your team an understanding of what benefits the guest better and be able to personalise recommendations.
The ability to provide Corporate, Regional and Multi property reports, making comparisons easier and spot patterns across different properties.
Understand your customers sentiment by leveraging our sentiment reporting.
Send quick pulse CSAT surveys through messaging to understand customer satisfaction. Whether this be based off a conversation, concierge request or reservation. Truly allowing you to keep your finger on the pulse of your customers.
Benchmark yourself against other customers and industry benchmarks to understand performance opportunities and gaps.
"Connection with all major messaging platforms WhatsApp, WeChat, FB Messenger, Branded Hotel Apps, Google messages. Aggregated view of a customer conversation. 2-way multilingual translation. Security conscious: credit card image / passport scanning and deletion."
"Alliants are intuitive and understand the guest thought process, therefore are able to anticipate what's next. Their company ethos would be best described as that of being perfectionists, always striving to improve their platforms."
"Easy use, instant connection with the guests. Eliminates phone calls and makes communication much faster."
"Alliants helps customers with some of the current messaging challenges found in the industry. From clustered messaging, allowing centralised messaging or property based messaging for many properties/brands in one view, to tying in concierge requests, Alliants truly helps build out the digital guest experience for their current customer base."
"(...) Messaging has fitted seamlessly into our operation. Launching it was quick and easy, well supported by Dominic and the team. It is now an integral part of our operation and we would highly recommend other hotels to use this."