Contactless personalised communication

Insights

Gain critical data insights about your guests booking behaviour and spending patterns.

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HOTEL GUEST MESSAGING SOFTWARE

Understanding your customer

Improve your ability to deliver on guests' expectations and increase revenue with our suite of reports at property, brand, regional and corporate level.

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CONNECT

Seamless Communication

Guests can message you in their app or channel of their choice. 2-way instant translation in over 103 languages.

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Guest Insights Key Features

Messaging Insights

Compare properties, departments and users to better understand how to improve efficiency and interactions with customers.

Concierge Insights

Fully understand your guests preferences by being able to compare guest behaviours against market, segment and property. This gives your team an understanding of what benefits the guest better and be able to personalise recommendations.

Aggregated Reporting

The ability to provide Corporate, Regional and Multi property reports, making comparisons easier and spot patterns across different properties.

Sentiment Analysis

Understand your customers sentiment by leveraging our sentiment reporting.

Customer Satisfaction

Send quick pulse CSAT surveys through messaging to understand customer satisfaction. Whether this be based off a conversation, concierge request or reservation. Truly allowing you to keep your finger on the pulse of your customers.

Benchmarking

Benchmark yourself against other customers and industry benchmarks to understand performance opportunities and gaps.

Integrations

Easy integration with your PMS

HAPI can easily connect with your PMS including Opera, Mews, Webrezpro, Infor, Logus, Epitome and many more.

So you can see all your guest data in one place.

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"Connection with all major messaging platforms WhatsApp, WeChat, FB Messenger, Branded Hotel Apps, Google messages. Aggregated view of a customer conversation. 2-way multilingual translation. Security conscious: credit card image / passport scanning and deletion."

Luis Segredo

CEO

HAPI (Data Travel, LLC)

"Alliants are intuitive and understand the guest thought process, therefore are able to anticipate what's next. Their company ethos would be best described as that of being perfectionists, always striving to improve their platforms."

Brad Mumford

Four Seasons Hotel at The Surf Club, Surfside, Florida

"Easy use, instant connection with the guests. Eliminates phone calls and makes communication much faster."

Sz Olah

Jumierah Dubai

"Alliants helps customers with some of the current messaging challenges found in the industry. From clustered messaging, allowing centralised messaging or property based messaging for many properties/brands in one view, to tying in concierge requests, Alliants truly helps build out the digital guest experience for their current customer base."

John Figliolini

VP of Business Development

HAPI (Data Travel, LLC)

"(...) Messaging has fitted seamlessly into our operation. Launching it was quick and easy, well supported by Dominic and the team. It is now an integral part of our operation and we would highly recommend other hotels to use this."

Callum Newton

Grosvenor House Suites Jumeirah Living