Contactless personalised communication

Concierge

Automate time consuming and repetitive tasks, allowing staff to focus on delivering exceptional customer experiences.

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HOTEL concierge SOFTWARE

Increase staff efficiency

Free up staff time with automated features such as streamlining deliveries and collections with our easy package scanning.

Enable quick responses with our quick reply templates and increase service levels.

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CONNECT

Seamless Communication

  • Guests can message you in their app or channel of their choice. 2-way instant translation in over 103 languages.
  • Automatically create a real-time, interactive digital itinerary for guests. Send a schedule of reservations, activities, requests, and statuses.
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Concierge Key Features

Digital Itineraries

Share with guests a real time view of their requests and the status through a web enabled itinerary & stay in control by deciding what is guest visible and what isn't. No need to spend labour delivering and re-delivering paper confirmations.

Request Management

Manage all of your customers requests in one view, whether on one property or many. Easily see the full status of a guest's request.

Vendor Database

Connect all of your vendors in one place for easily reference, allowing you to store key information and insights on each of your vendors / partners to keep all the team informed.

Vendor Services

We know that ⅔ of the time you are repeating a lot of the same requests with the same vendors. We have built Vendor Services to reduce the time required to enter in that information to avoid you needing to enter in the information again and again.

Real Time Status

See which vendors are open now and in the future, from wherever you are in the world.

Automation and AI

Build workflows for common tasks or actions. For example, automatically send confirmation of bookings and charges to a vendor at the end of the day to ensure invoice reconciliation becomes less laborious. Also use workflows to trigger package deliveries after a guest checks in and have it sent via the service order system of your property.

Integrations

Easy integration with your PMS

HAPI can easily connect with your PMS including Opera, Mews, Webrezpro, Infor, Logus, Epitome and many more.

So you can see all your guest data in one place.

Learn more

We have loved using Alliants at Lyle, as a new independently owned property Alliants has given us the ability to engage with guests throughout and after their stays in a way that wouldn't be possible without the platform. It has given us an opportunity to remain in constant contact with the guest on their terms and remain respectful of guests' time and communication preferences. It also helps our team remain on the same page about all guests without having to send constant emails back and forth! Alliants is awesome!

Taylor Phillips

Front Office Manager

Lyle Hotel - Lore Group