Contactless personalised communication


Automate time consuming and repetitive tasks, allowing staff to focus on delivering exceptional customer experiences.

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Increase staff efficiency

Free up staff time with automated features such as streamlining deliveries and collections with our easy package scanning.

Enable quick responses with our quick reply templates and increase service levels.

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Seamless Communication

Guests can message you in their app or channel of their choice. 2-way instant translation in over 103 languages.

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Concierge Key Features

Digital Itineraries

Share with guests a real time view of their requests and the status through a web enabled itinerary & stay in control by deciding what is guest visible and what isn't. No need to spend labour delivering and re-delivering paper confirmations.

Request Management

Manage all of your customers requests in one view, whether on one property or many. Easily see the full status of a guest's request.

Vendor Database

Connect all of your vendors in one place for easily reference, allowing you to store key information and insights on each of your vendors / partners to keep all the team informed.

Vendor Services

We know that ⅔ of the time you are repeating a lot of the same requests with the same vendors. We have built Vendor Services to reduce the time required to enter in that information to avoid you needing to enter in the information again and again.

Real Time Status

See which vendors are open now and in the future, from wherever you are in the world.

Automation and AI

Build workflows for common tasks or actions. For example, automatically send confirmation of bookings and charges to a vendor at the end of the day to ensure invoice reconciliation becomes less laborious. Also use workflows to trigger package deliveries after a guest checks in and have it sent via the service order system of your property.


Easy integration with your PMS

HAPI can easily connect with your PMS including Opera, Mews, Webrezpro, Infor, Logus, Epitome and many more.

So you can see all your guest data in one place.

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"Alliants helps customers with some of the current messaging challenges found in the industry. From clustered messaging, allowing centralised messaging or property based messaging for many properties/brands in one view, to tying in concierge requests, Alliants truly helps build out the digital guest experience for their current customer base."

John Figliolini

VP of Business Development

HAPI (Data Travel, LLC)

"(...) Messaging has fitted seamlessly into our operation. Launching it was quick and easy, well supported by Dominic and the team. It is now an integral part of our operation and we would highly recommend other hotels to use this."

Callum Newton

Grosvenor House Suites Jumeirah Living

"Easy use, instant connection with the guests. Eliminates phone calls and makes communication much faster."

Sz Olah

Jumierah Dubai

"Alliants products are intuitive and user friendly. Where hotels need to automate, streamline, while still personalising guest communication, Alliants delivers. As a native Spanish speaker, their instant translation messaging feature is fantastic."

Christian Arias

Director of Partner Relationships

HAPI (Data Travel, LLC)

"Easy to use and we have quick access to technical support when needed (...)"

Vikas Wadhwani

Jumeirah Lowndes Hotel