Contactless personalised communication

Alliants Contactless Experience Platform

Trusted by Four Seasons, Jumeirah, Accor and Emirates Holiday

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concierge software

Enable exceptional guest experiences

Alliants Experience Platform provides a seamless and contactless guest experience.

  • Our solution unifies guest communications, concierge and trip planning.
  • Manage your guest communications, from pre-arrival to post-stay, on one central platform.  
  • Connect with guests on the go - No matter what your preference of device is - iOS or Android, you can stay connected with your guests with our optional staff app when away from the desk.

Exceed expectations...

  • Seamless communication - Guests can message you in their channel of choice including WhatsApp, FB Messenger, SMS (and many more), with 2-way instant translation in over 103+ languages.
  • One platform - one view
    See all messages and conversation history in one place no matter what channel was used by the guest.
  • Create the perfect digital itinerary together with guests -
    Share a real time view of your digital itinerary with guests.
  • Connect all your vendors in one place for easy reference - Allowing you to store key information and insights on each of your vendors / partners to keep all the team informed.
  • Request Management - Manage all of your customers requests in one view, whether on one property or many. Easily see the full status of a guest's request.

Free for 3 months & 21% off thereafter

  • We would like to offer you a risk free 3 month trial of our platform with zero cost.
  • What’s more, given that 2021 is shaping up to be so momentous, we’ll give you 21% off for the duration of your contract.
  • A property can be up and running in as little as one week and all training and installation can be done remotely.

If you would like to understand more, please contact or fill in our contact form. We’ll be happy to help and advise.


Seamless Communication

Guests can message you in their app or channel of their choice. 2-way instant translation in over 103 languages.

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Key Features

Vendor Management

Connect all of your vendors in one place for easy reference. See which vendors are open now and in the future, from wherever you are in the world.

Connect with Guests

Easily outbound message with guests across all the key channels, including, WhatsApp, SMS, Facebook Messenger, WeChat, LINE (and many more). Enable quick responses with our quick reply templates and chatbot to increase service levels.

Optional White Label Guest App

Help deliver a safe guest journey by enabling guests to complete an online registration card prior to arrival. Guests can also use their smartphone as a digital room key and experience a truly contactless check in.

Digital Itineraries

Share with guests a real time view of their requests and the status through a web enabled itinerary & stay in control by deciding what is guest visible and what isn't. No need to spend labour delivering and re-delivering paper confirmations.

Data Insights

Gain critical data insights about your guests booking behaviour and spending patterns. This will give your team a better understanding of your guest and be able to personalise offers and recommendations.

QR Codes

Guests can scan your QR code to instantly access special offers, book room service, browse restaurant menus and much
See all messages and conversation in one place no matter what channel is used.


Easy integration with your PMS

HAPI can easily connect with your PMS including Opera, Mews, Webrezpro, Infor, Logus, Epitome and many more.

So you can see all your guest data in one place.

Learn more

Great platform that integrates multiple systems, and is very user friendly. Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate response time - Great support from the Alliants team whenever required - Lots of future opportunity to further enhance the guest experience with things like Mobile Key, and chat options including WeChat.

Stephanie W.

Front of House Manager

Nobu Hotels