Contactless personalised communication

Hotel Concierge Software

The only platform combining messaging with concierge and powerful automation, to deliver exceptional contactless customer experiences.

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Increase Staff Efficiency and Guest Satisfaction

The only platform that combines multi channel, two-way multilingual messaging with concierge and powerful automation, delivering an exceptional contactless guest experience, to help increase revenues across all amenities whilst reducing operational costs at the same time.

Features include:

  • Simple and Intuitive Guest Engagement App with digital check in /out.
  • Gain immediate freedom from the desk with our Staff App and provide an instant and seamless service to guests.
  • Free up staff time with automated features such as streamlining deliveries and collections with our easy package scanning.
  • Enable quick responses with our quick reply templates and increase service levels.
  • Vendor Management - Connect all of your vendors in one place for easily reference.
  • Digital Itineraries - Share with guests a real time view of their requests.

How we can help?

We would like to offer you the use of our Contactless Guest Experience Platform at NO COST for the first 3 months with no strings attached and then 21% off for the duration of your contract.

You have 2 pricing options to choose from; our standard 3-tier pricing option or our Occupancy Based Pricing.

A property can be up and running in less than 2 days and all training and installation can be done remotely.

If you would like to talk through your current needs or require any further information, please email us on or contact us via the web chat below.

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Seamless Communication

Guests can message you in their app or channel of their choice. 2-way instant translation in over 103 languages.

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Concierge Key Features

Digital Itineraries

Share with guests a real time view of their requests and the status through a web enabled itinerary & stay in control by deciding what is guest visible and what isn't. No need to spend labour delivering and re-delivering paper confirmations.

Request Management

Manage all of your customers requests in one view, whether on one property or many. Easily see the full status of a guest's request.

Vendor Database

Connect all of your vendors in one place for easily reference, allowing you to store key information and insights on each of your vendors / partners to keep all the team informed.

Vendor Services

We know that ⅔ of the time you are repeating a lot of the same requests with the same vendors. We have built Vendor Services to reduce the time required to enter in that information to avoid you needing to enter in the information again and again.

Real Time Status

See which vendors are open now and in the future, from wherever you are in the world.

Automation and AI

Build workflows for common tasks or actions. For example, automatically send confirmation of bookings and charges to a vendor at the end of the day to ensure invoice reconciliation becomes less laborious. Also use workflows to trigger package deliveries after a guest checks in and have it sent via the service order system of your property.


Easy integration with your PMS

HAPI can easily connect with your PMS including Opera, Mews, Webrezpro, Infor, Logus, Epitome and many more.

So you can see all your guest data in one place.

Learn more

Great platform that integrates multiple systems, and is very user friendly. Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate response time - Great support from the Alliants team whenever required - Lots of future opportunity to further enhance the guest experience with things like Mobile Key, and chat options including WeChat.

Stephanie W.

Front of House Manager

Nobu Hotels