Contactless personalised communication

Hotel Concierge Software

The only platform combining messaging with concierge and powerful automation, to deliver exceptional contactless customer experiences.

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HOTEL concierge SOFTWARE

Increase Staff Efficiency and Guest Satisfaction

The only platform that combines multi channel, two-way multilingual messaging with concierge and powerful automation, delivering an exceptional contactless guest experience, to help increase revenues across all amenities whilst reducing operational costs at the same time.

Features include:

  • Simple and Intuitive Guest Engagement App with digital check in /out.
  • Gain immediate freedom from the desk with our Staff App and provide an instant and seamless service to guests.
  • Free up staff time with automated features such as streamlining deliveries and collections with our easy package scanning.
  • Enable quick responses with our quick reply templates and increase service levels.
  • Vendor Management - Connect all of your vendors in one place for easily reference.
  • Digital Itineraries - Share with guests a real time view of their requests.

How we can help?

We would like to offer you the use of our Contactless Guest Experience Platform free of charge until 2021 and then the option of Occupancy Based pricing to give you the most flexibility and keep control of costs.

A property can be up and running in less than 2 days and all training and installation can be done remotely.

If you would like to talk through your current needs or require any further information, please contact mark.ross@alliants.com or call +44 (0) 7912 576672

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CONNECT

Seamless Communication

Guests can message you in their app or channel of their choice. 2-way instant translation in over 103 languages.

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Concierge Key Features

Digital Itineraries

Share with guests a real time view of their requests and the status through a web enabled itinerary & stay in control by deciding what is guest visible and what isn't. No need to spend labour delivering and re-delivering paper confirmations.

Request Management

Manage all of your customers requests in one view, whether on one property or many. Easily see the full status of a guest's request.

Vendor Database

Connect all of your vendors in one place for easily reference, allowing you to store key information and insights on each of your vendors / partners to keep all the team informed.

Vendor Services

We know that ⅔ of the time you are repeating a lot of the same requests with the same vendors. We have built Vendor Services to reduce the time required to enter in that information to avoid you needing to enter in the information again and again.

Real Time Status

See which vendors are open now and in the future, from wherever you are in the world.

Automation and AI

Build workflows for common tasks or actions. For example, automatically send confirmation of bookings and charges to a vendor at the end of the day to ensure invoice reconciliation becomes less laborious. Also use workflows to trigger package deliveries after a guest checks in and have it sent via the service order system of your property.

Integrations

Easy integration with your PMS

HAPI can easily connect with your PMS including Opera, Mews, Webrezpro, Infor, Logus, Epitome and many more.

So you can see all your guest data in one place.

Learn more

"Alliants are intuitive and understand the guest thought process, therefore are able to anticipate what's next. Their company ethos would be best described as that of being perfectionists, always striving to improve their platforms."

Brad Mumford

Four Seasons Hotel at The Surf Club, Surfside, Florida

"Alliants are intuitive and understand the guest thought process, therefore are able to anticipate what's next. Their company ethos would be best described as that of being perfectionists, always striving to improve their platforms."

Brad Mumford

Four Seasons Hotel at The Surf Club, Surfside, Florida

"Easy use, instant connection with the guests. Eliminates phone calls and makes communication much faster."

Sz Olah

Jumierah Dubai

"Alliants helps customers with some of the current messaging challenges found in the industry. From clustered messaging, allowing centralised messaging or property based messaging for many properties/brands in one view, to tying in concierge requests, Alliants truly helps build out the digital guest experience for their current customer base."

John Figliolini

VP of Business Development

HAPI (Data Travel, LLC)

"(...) Messaging has fitted seamlessly into our operation. Launching it was quick and easy, well supported by Dominic and the team. It is now an integral part of our operation and we would highly recommend other hotels to use this."

Callum Newton

Grosvenor House Suites Jumeirah Living