Alliants Experience Platform.
Seamless. Personal. Powerful.
See below what Loews Hotels subscribes to
Core Platform
Contactless
Concierge
Wallet
Guest App
Core Platform
At the heart of our platform lies the most sophisticated Customer Profile in the industry.
With sophisticated profile management and deduplication, and the ability to see all interactions with your customers.
Single view of the customer across all channels.
Sophisticated profile and preference management across brand and locations.
Integration with key systems across the customer journey to deliver a seamless experience
Be recognised for your business across the brand and locations.
Delivery of a true omni-channel experience.
Fine grained control of your profile and preferences.
Core Platform
At the heart of our platform lies the most sophisticated Customer Profile in the industry.
With sophisticated profile management and deduplication, and the ability to see all interactions with your customers.
Single view of the customer across all channels.
Sophisticated profile and preference management across brand and locations.
Integration with key systems across the customer journey to deliver a seamless experience
Be recognised for your business across the brand and locations.
Delivery of a true omni-channel experience.
Fine grained control of your profile and preferences.
Contactless
Allow guests to skip the front desk on arrival and departure with contactless check-in & check-out. Seamlessly capture arrival / departure times and signatures pre-stay and deliver “room ready” notifications directly to guests to expedite the arrival process.
Allow guests to check their folio in real-time, and confirm payment throughout their stay. Supports multi-currency.
Direct PMS integration to update ETA, Credit Cards and comments automatically.
Expedite the arrival process by automatic room assignment and check in.
Enable web and app check in to reduce workload for the front desk teams.
Manage guests on your booking seamlessly within the booking experience.
Automatic room ready notification when the room is checked in.
See in real time your folio and charges and settle charges at check out.
Contactless
Allow guests to skip the front desk on arrival and departure with contactless check-in & check-out. Seamlessly capture arrival / departure times and signatures pre-stay and deliver “room ready” notifications directly to guests to expedite the arrival process.
Allow guests to check their folio in real-time, and confirm payment throughout their stay. Supports multi-currency.
Direct PMS integration to update ETA, Credit Cards and comments automatically.
Expedite the arrival process by automatic room assignment and check in.
Enable web and app check in to reduce workload for the front desk teams.
Manage guests on your booking seamlessly within the booking experience.
Automatic room ready notification when the room is checked in.
See in real time your folio and charges and settle charges at check out.
Concierge
Allow guests to collaborate with staff to curate memorable experiences through their digital itinerary. All of your customer data in one view to help tailor your guests' experience and increase customer satisfaction. Providing guests with a single view of their itinerary throughout the brand.
Your black book... Your contacts and venues in one place with integrations such as Google.
Seamless integration with PMS, Service Orders and Payments.
Quickly filter what needs to be done to deliver on guests requests.
Ability to see in real-time, the status of your requests via a personalised digital itinerary.
Share your itinerary with your friends and family.
Ability to book direct and see personalised recommendations from your concierge.
Concierge
Allow guests to collaborate with staff to curate memorable experiences through their digital itinerary. All of your customer data in one view to help tailor your guests' experience and increase customer satisfaction. Providing guests with a single view of their itinerary throughout the brand.
Your black book... Your contacts and venues in one place with integrations such as Google.
Seamless integration with PMS, Service Orders and Payments.
Quickly filter what needs to be done to deliver on guests requests.
Ability to see in real-time, the status of your requests via a personalised digital itinerary.
Share your itinerary with your friends and family.
Ability to book direct and see personalised recommendations from your concierge.
Wallet
Capture card details to associate with a guest profile to enable them to spend on-property. Securely tokenised before reaching AXP.
Single point of integration with 64 payment service providers, ensuring that we only need to ask the guest for their card details once.
Regular guests have a consistent, seamless experience.
No need to view credit cards with direct PMS and payment integration.
Easily request payment authorisations and guarantees via the platform.
PCI Level 1 compliant, keeping track of all users who access guest details.
Securely store guest details for their next stay.
Manage their payment cards on their profile.
Enable guests to provide card details with one touch.
Wallet
Capture card details to associate with a guest profile to enable them to spend on-property. Securely tokenised before reaching AXP.
Single point of integration with 64 payment service providers, ensuring that we only need to ask the guest for their card details once.
Regular guests have a consistent, seamless experience.
No need to view credit cards with direct PMS and payment integration.
Easily request payment authorisations and guarantees via the platform.
PCI Level 1 compliant, keeping track of all users who access guest details.
Securely store guest details for their next stay.
Manage their payment cards on their profile.
Enable guests to provide card details with one touch.
Guest App
Stay connected. A simple and intuitive guest app that facilitates a contactless experience. Enabling the richest messaging experience within your own app at every stage of your guest's journey from pre-arrival to post-stay.
Capture the richest guest information and data from guests.
Show off your amenities, and all you have to offer in one place.
Prompt guests to make purchases at the right time.
Contextual based recommendations and actions based on where the guest is in their journey.
Showcase hotels amenities for guests’ enjoyment
Enable digital keys, contactless check in with timely notifications.
Guest App
Stay connected. A simple and intuitive guest app that facilitates a contactless experience. Enabling the richest messaging experience within your own app at every stage of your guest's journey from pre-arrival to post-stay.
Capture the richest guest information and data from guests.
Show off your amenities, and all you have to offer in one place.
Prompt guests to make purchases at the right time.
Contextual based recommendations and actions based on where the guest is in their journey.
Showcase hotels amenities for guests’ enjoyment
Enable digital keys, contactless check in with timely notifications.
Download the mobile Alliants Staff App.
Unlock the full potential of AXP without needing to be at your desk. Scan the QR code to download the AXP mobile app so you can stay connected with your guests on the go.
Get in touch with your customer success team.
Fill out the form below if you have any needs or questions about how to maximize your use of the Alliants Experience Platform. Our customer success team will reach out to you soon to get connected.
