Kevin Edwards joins panelists for the INSPIRE Virtual European Session - International Luxury Hotel Association.
laptop and notebook on daybed in the sun
Chaired by Katherine Doggrell with panelists Kevin Edwards of Alliants, David JM Orr, CEO of Resident Hotels, Michael Mrini, IT Director of Edwardian Hotels & Mark Forrester, Chairman at 80 DAYS.
Kevin Edwards said: “Guests were growing more tech savvy before the pandemic and they want to be able to use technology at different points of the journey. Where we seem to have fallen behind from the hotel's point of view is, actually are we enabling choice?