Enabling exceptional customer experiences
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Today guests expect more than just a room. They expect an experience. An experience that is seamless across the entire guest journey.
If you are looking to enhance guest satisfaction, boost ancillary revenue and increase staff efficiency, our Guest Experience Platform can help you.
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"We are delighted to partner with Alliants on such a crucial initiative. With a single platform for messaging, concierge and itineraries, it allows us to deliver the exceptional experience our residents have come to expect of us".
Grosvenor House Suites, Park Lane, London
Includes self service features
& much more.
If you would like to learn more, please contact sara.young@hello.alliants.com, call +44 (0) 7825 148402 or fill in our contact form. I'll be happy to help and advise.
I have worked in hospitality for the last 10 years for brands Chewton Glen, Cunard, and more recently The Spa at South Lodge where I was the Spa Director.
As part of the spa team, we won several awards including Best Spa 2019 and Best Spa for Sustainability 2020.
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Send quick pulse CSAT surveys through messaging to understand customer satisfaction. Whether this be based off a conversation, concierge request or reservation. Truly allowing you to keep your finger on the pulse of your customers.
Seamlessly manage all of your customers conversations and requests in one view, from one property and one department to multiple properties across a global chain.
Ability to send personalised messages to 1000 customers simultaneously with just 4 clicks.
No matter what your preference of device is - iOS or Android, you can stay connected with your guests with our optional staff app when away from the desk.
Gain critical data insights about your guests booking behaviour and spending patterns. This will give your team a better understanding of your guest and be able to personalise offers and recommendations.
Build workflows for frequently asked questions or common actions based off a customer's message.
With our online knowledge base & learning management system, video training and in app guided tours we ensure your team are trained consistently to suit every style of learning.
For common queries and questions, let a chatbot take the strain. If you don't trust the responses, operate in 'whisper bot' mode where your staff review the messages before sending them.
Improve your ability to deliver on guests' expectations and increase revenue with our suite of reports at property, brand, regional and corporate level.
HAPI can easily connect with your PMS including Opera, Mews, Webrezpro, Infor, Logus, Epitome and many more.
So you can see all your guest data in one place.
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Great platform that integrates multiple systems, and is very user friendly. Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate response time - Great support from the Alliants team whenever required - Lots of future opportunity to further enhance the guest experience with things like Mobile Key, and chat options including WeChat.
Automate the ordinary. Deliver the extraordinary.
Invaluable insights, articles, updates and more.
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