Alliants Experience Platform puts guests in control from the palm of their hand, providing a seamless and contactless guest experience.
If you would like to understand more, please contact firstname.lastname@example.org , call +44 (0) 7715 204 748 or fill in our contact form. We’ll be happy to help and advise.
Easily outbound message with guests across all the key channels, including, WhatsApp, SMS, Facebook Messenger, WeChat, LINE (and many more). Enable quick responses with our quick reply templates and chatbot to increase service levels.
Seamlessly manage all of your customers conversations and requests in one view, from one property and one department to multiple properties across a global chain.
All communications are encrypted via industry standard HTTPS/TLS (TLS 1.2 or higher) over public networks. Adheres to OWASP secure coding practices. Dedicated 24/7 support with continuous monitoring and detection.
Share with guests a real time view of their requests and the status through a web enabled itinerary & stay in control by deciding what is guest visible and what isn't. No need to spend labour delivering and re-delivering paper confirmations.
Gain critical data insights about your guests booking behaviour and spending patterns. This will give your team a better understanding of your guest and be able to personalise offers and recommendations.
Build workflows for common tasks or actions. For example, automatically send confirmation of bookings and charges to a vendor at the end of the day to ensure invoice reconciliation becomes less laborious.
Great platform that integrates multiple systems, and is very user friendly. Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate response time - Great support from the Alliants team whenever required - Lots of future opportunity to further enhance the guest experience with things like Mobile Key, and chat options including WeChat.