Contactless personalised communication

Alliants Guest Experience Platform

Enabling exceptional customer experiences

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guest EXPERIENCE  

Take your guests on a journey...

Alliants Experience Platform puts guests in control from the palm of their hand, providing a seamless and contactless guest experience.

  • Our platform unifies guest communications, bookings, trip planning and much more.
  • Manage your guest communications, from pre-arrival to post-stay, on one central platform. Guests can message you in their channel of choice including WhatsApp, FB Messenger, SMS (and many more), with 2-way instant translation in over 103+ languages.

Messaging is the easy first step to transforming the guest experience. Use your phone camera to scan the QR code to chat with us.

Exceed expectations...

  • Increase staff efficiency and guest satisfaction
    Manage all guest communications in one dashboard. Easy integration with many key industry CRMs, PMS and service ticketing systems. Stay connected with your guests with our optional staff app when away from the desk.
  • Create the perfect digital itinerary together with your guests
    Share a real time view of your digital itinerary with guests. Easily manage multiple guest requests and send rich experience detailed itineraries. And eliminate the need for paper confirmations.
  • Engage with your guests using QR codes
    Encourage guests to communicate with you on their channel of choice. Guests can scan your QR code to access special offers, book room service, browse restaurant menus & more. And help increase ancillary revenues.
  • Optional Guest App
    Includes self service features - online registration, contactless check in/out and mobile key.

Like to know more?

  • Prices start from $1.50 / £1.10 / €1,30 per room / month.
  • Pricing plans are Software as a Service (SaaS).
  • No upfront fees.
  • Capital Expenditure options available.
  • A property can be up and running in as little as one week and all training and installation can be done remotely.

If you would like to understand more, please contact jamie.moore@hello.alliants.com , call +44 (0) 7715 204 748 or fill in our contact form. We’ll be happy to help and advise.

Key Features

Connect with Guests

Easily outbound message with guests across all the key channels, including, WhatsApp, SMS, Facebook Messenger, WeChat, LINE (and many more). Enable quick responses with our quick reply templates and chatbot to increase service levels.

Multi-property and team inboxes

Seamlessly manage all of your customers conversations and requests in one view, from one property and one department to multiple properties across a global chain.

Secure and Supported

All communications are encrypted via industry standard HTTPS/TLS (TLS 1.2 or higher) over public networks. Adheres to OWASP secure coding practices. Dedicated 24/7 support with continuous monitoring and detection.

Digital Itineraries

Share with guests a real time view of their requests and the status through a web enabled itinerary & stay in control by deciding what is guest visible and what isn't. No need to spend labour delivering and re-delivering paper confirmations.

Data Insights

Gain critical data insights about your guests booking behaviour and spending patterns. This will give your team a better understanding of your guest and be able to personalise offers and recommendations.

Automation and AI

Build workflows for common tasks or actions. For example, automatically send confirmation of bookings and charges to a vendor at the end of the day to ensure invoice reconciliation becomes less laborious.

Integrations

Easy integration with your PMS

HAPI can easily connect with your PMS including Opera, Mews, Webrezpro, Infor, Logus, Epitome and many more.

So you can see all your guest data in one place.

Learn more

Great platform that integrates multiple systems, and is very user friendly. Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate response time - Great support from the Alliants team whenever required - Lots of future opportunity to further enhance the guest experience with things like Mobile Key, and chat options including WeChat.

Stephanie W.

Front of House Manager

Nobu Hotels