Mark Ross
Get to know

Mark Ross

Sales Manager

Mark joined Alliants as our Sales Manager in September 2020 bringing over 15 years of hospitality software and technology sales experience. Mark has held several senior hospitality software sales roles and is a trusted advisor and hotel technology consultant, specialising in innovative solutions that improve guest experience, driving revenues and occupancy. Mark has worked to assist hoteliers across independent hotels and large International chains including Marriott, Hilton, IHG and Prem Group.

Originally from a recruitment software sales background Mark moved into selling hospitality software solutions for Quadriga where he supported Marriott in the capacity of Account Director and led new business development across EMEA.

Mark has an in-depth understanding of digital transformation, contactless mobile technologies, guest experience and messaging platforms and the challenges that the Hospitality sector is facing. Mark is passionate about the Hospitality sector and committed to helping hotels to thrive again in the “new normal”.

Q&A with Mark Ross

In our new series of ‘meet the team’ interviews with our hospitality team, we chat with Mark Ross, Sales Manager.

Tell us a little about yourself

I am happily married and a family man with four beautiful children. I was born in Manchester in the UK but I grew up primarily in Reading and Derby so hence my mixed accent. My eldest daughter Samantha has returned to live in Derbyshire now and her husband is Thorntons Financial Controller. I now have a beautiful Grandson called Seth who has taught me everything about dinosaurs, Spiderman and every possible Marvel super hero!

What attracted you to join Alliants?

Initially my recognition that Alliants had developed the World’s greatest Experience Platform which is a game changer for the Hospitality sector. I am passionate about the hospitality industry and want to help it to thrive again in this ‘new normal’. I recognised that Alliants had an innovative and groundbreaking solution that enables hoteliers to increase occupancy and drive revenues across all of their amenities. I was also very keen to join Alliants as the company is dynamic, exciting and also a very warm and caring family orientated business where people genuinely care for colleagues and customers. I really love working and contributing to the ongoing success and growth of Alliants and I trust the judgement of our executive team with their combined many years of experience and knowledge of the Hospitality sector.

What are some of your passions?

I have travelled the World and been fortunate to have been able to visit many beautiful continents including Asia and Africa. I have always loved to travel and to immerse myself in different cultures. Life for me is a journey and an adventure and I enjoy discovering new places and new experiences. I love the arts and enjoy the theatre, books and movies and I am a buddhist. For me being a buddhist is a pathway of mindfulness and self enlightenment - a selfless less materialistic lifestyle with meditation and the occasional retreat. I am a people person and I love to always be learning and sharing knowledge and ideas - passionate about always helping others.

Who has been the biggest influence in your career?

My career trajectory began with my foray into hospitality working for Quardiga Worldwide many years ago. I had the opportunity to work with some of the World's most incredible hoteliers. Working with independent hotels, hotel chains and global brands who were focused heavily on delivering consistently great guest experience through innovation. I realised then that I wanted my entire career to be focused on bringing new revolutionary technologies to market that would help hoteliers to achieve a “win on service”. My interest grew in mobile, SaaS, contactless solutions, automation and in guest engagement communications applications that really could delight customers with consistently great experiences and service.

What is a great day off for you?

It would be a day in a new city or town that I have never visited before, a city not over developed with random and unexpected sights. Perhaps stopping to sit outside a beautiful cafe or restaurant in the sun, people watching. Ending the evening with a night at a sky bar to admire the city lights shimmering in the darkness.

What’s been your best travel experience?

I took a partial gap year and backpacked alone across Asia and I visited Thailand, Vietnam, Laos, Cambodia and the Philippines. Those memories will remain with me forever and I gained so much from the experience. Long term travel is much more than a holiday and I was able to visit remote villages which included some where a foreigner had not been seen before. I remember clearly children shouting “ferang ferang” Thai for foreigner as though I was an alien who had just appeared from his spaceship.

And finally… Your best travel tip?

Years ago I read the most awesome travel book called Vagabonding by Rolf Potts. It taught me that everyone of us can and should experience a long term travel experience. The book suggested that one should not overplan and perhaps just book your first destination only, so that you are free to move onto the next destination whenever you want. Who knows you might want to stay longer there than anticipated or move on more quickly. Vagabonding is a book like no other travel book as it is focused on that once or twice in a lifetime long term travel experience that most of us yearn for. A life changing and thought provoking read for those, like myself that love travel and hospitality. Long may the industry grow, prosper and thrive again in the new normal!

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