Guests want to request restaurant reservations, spa bookings, even extra towels and have those requests seamlessly routed to the right departments. HAPI can easily connect with your PMS including Opera, Mews, Webrezpro, Infor, Logus, Epitome and many more.
The recommended approach before a guest arrives to a property is to send a message a few days before arrival to offer further assistance with booking experience or capturing the estimated time of arrival.
Finding a driver is always quite an effort when arriving at an airport. Messaging is a great way to provide the driver’s details up front to the guest so the guest knows who they should contact upon arrival.
How many times have you accidentally left on a Do Not Disturb sign? By using a proactive message you can avoid the disappointment of a guest returning to their room or residence after a long day and needing to call for service.
Avoid the need for guests to keep coming back to the desk to see if their room is ready by simply popping a note to them once it’s done!