The recommended approach before a guest arrives to a property is to send a message a few days before arrival to offer further assistance with booking experience or capturing the estimated time of arrival.
Finding a driver is always quite an effort when arriving at an airport. Messaging is a great way to provide the driver’s details up front to the guest so the guest knows who they should contact upon arrival.
How many times have you accidentally left on a Do Not Disturb sign? By using a proactive message you can avoid the disappointment of a guest returning to their room or residence after a long day and needing to call for service.
Avoid the need for guests to keep coming back to the desk to see if their room is ready by simply popping a note to them once it’s done!