Create, implement, manage and continually improve services for clients of Alliants’ SaaS products as well as for professional services clients.
Manage a busy service desk responsible for internal and client
hosting (AWS), infrastructure support, release management, applications support, third party management, and support of Alliants’ multiple development environments as well as their internal IT requirements.
Manage a busy service desk to the principles of stability, scalability, security, and profitability.
Manage and optimise a 24/7/365 Service Desk including all monitoring and reporting.
Significant proven experience as a Service Desk Manager or related job title
Must have experience working within a fast moving environment, supporting multiple clients preferably in different time zones.
Must have had experience working directly with internal stakeholders as well as end clients.
Implementing ISO27001, with particular respect to release and change management as well as data security.
Will probably have come up through a technical support route whether Infrastructure, DevOps, or Applications support -before moving on to a hands-on management/leadership.
Experience of supporting SaaS multi-tenancy products
Used to working close with product and project teams
How to apply?
Let's keep it personal, if you're interested in applying or would like to learn more please send your CV (or questions) to firstname.lastname@example.org.