Junior Support Engineer

Full time

Job information






Fully Remote (Office days in HQ Southampton, SO31 7ZN, UK)

Base Salary

£18,000 - £24,000

Working hours

Role description

We are seeking a keen Entry-Level Support Engineer to:

  • Receive, manage and resolve service desk tickets, providing 1st line support for our various clients
  • Ensure our support meets or exceeds expectations as per guidance from management  
  • Maintaining, supporting, and optimising the internal infrastructure, both office and remote based, in particular Windows PCs, Macbooks, and cloud servers
  • Providing operational support for new and existing software solutions, using cloud services to debug and review production sites
  • Be involved in the creation of performance reports and providing accompanying analysis/advice for internal stakeholders 
  • To assist with controlling software and hardware costs, and where possible help increase revenues relating to support services
  • Providing help and expertise for new projects as required
  • Learn and suggest new technologies as part of our products and services continuous improvement

Out of hours 1/4 week on call rota.

Essential skills

As an entry level position we are not looking for any essential skills, however enthusiasm and aptitude for all things IT will be a bonus.

Desirable skills

  • Knowledge of cloud based environments e.g, AWS or Azure
  • Experience using a service desk ticketing system e.g. FreshDesk, Jira, ServiceNow
  • Network configurations both on-site and within a cloud environment
  • Understanding of database systems, primarily PostgreSQL, MySQL, SQL Server
  • Programming competency to aid in application level support for example Ruby on Rails, Node.js, Python, Bash, Rest APIs
  • System administration and diagnostics for Linux, Windows & MacOS, including command line familiarity
  • Securing and documenting systems and processes effectively.
  • Familiarity with development life cycles and tools e.g Git, Jenkins
  • Using monitoring solutions e.g datadog, Rollbar, ScoutAPM / or other
  • Experience administering SaaS solutions

How to apply?

Please click apply or send your application/questions to our Resource Manager - Lewis Farley.

Additional information

hiring manager

Lewis Farley

job id