Junior Support Engineer

We are seeking a keen Entry-Level Support Engineer to:

• Receive, manage and resolve service desk tickets, providing 1st line support for our various clients
• Ensure our support meets or exceeds expectations as per guidance from management  
• Maintaining, supporting, and optimising the internal infrastructure, both office and remote based, in particular Windows PCs, Macbooks, and cloud servers
• Providing operational support for new and existing software solutions, using cloud services to debug and review production sites
• Be involved in the creation of performance reports and providing accompanying analysis/advice for internal stakeholders 
• To assist with controlling software and hardware costs, and where possible help increase revenues relating to support services
• Providing help and expertise for new projects as required
• Learn and suggest new technologies as part of our products and services continuous improvement

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Out of hours 1/4 week on call rota.

As an entry level position we are not looking for any essential skills, however enthusiasm and aptitude for all things IT will be a bonus.

• Knowledge of cloud based environments e.g, AWS or Azure
• Experience using a service desk ticketing system e.g. FreshDesk, Jira, ServiceNow
• Network configurations both on-site and within a cloud environment
• Understanding of database systems, primarily PostgreSQL, MySQL, SQL Server
• Programming competency to aid in application level support for example Ruby on Rails, Node.js, Python, Bash, Rest APIs
• System administration and diagnostics for Linux, Windows & MacOS, including command line familiarity
• Securing and documenting systems and processes effectively.
• Familiarity with development life cycles and tools e.g Git, Jenkins
• Using monitoring solutions e.g datadog, Rollbar, ScoutAPM / or other
• Experience administering SaaS solutions

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