Hotel guest experience platform

The must-have tool for the modern hotelier

Today guests expect more than just a room. They expect an experience. An experience that is seamless across the entire guest journey.

If you are looking to enhance guest satisfaction, boost ancillary revenue and increase staff efficiency, our Guest Experience Platform can help you.

Unifying guest communications and requests, bookings, trip planning & much more.

Our Guest Experience Platform allows you to:

  • Manage your guest communications, from pre-arrival to post-stay, on one central platform.
  • Guests can message you in their channel of choice including WhatsApp, FB Messenger, SMS (and many more), with 2-way instant translation in over 103+ languages.
  • Optional guest app with self services features.
  • Prices start from $1.50 / £1.10 / €1,30 per room / month.

A property can be up and running in as little as one week and all training and installation can be done remotely.

Like to know more? Please email or book a meeting on the link below and we'll set up a call to help you ASAP.


Main features


Message your guest in the app of their choice.


2-way instant translation in over 103 languages.


No setup fees. No onboarding costs. No long term contract.


Single easy to use dashboard and smart templates.

Key features

Connect with guests

  • Proactively communicate to guests throughout their stay.
  • Reach out to guests with both individual & mass communication announcements.

Empower your staff

  • Access guests’ requests from any device and help remove the need for visits to the front desk.
  • Manage multiple guest requests and easily move them around your departments.
  • Streamline deliveries/collections within your hotel.

Create unique experiences

  • Use data to tailor your guests’ experience and service.
  • Automatically create a real-time, interactive digital itinerary for guests. Send a schedule of reservations, activities, requests, and statuses.
  • Integrate suppliers and vendors and gain insights into guests preferences.

Easy integration with your PMS

HAPI can easily connect with your PMS including Opera, Mews, Webrezpro, Infor, Logus, Epitome and many more.

So you can see all your guest data in one place.

Learn more