Staff can easily manage the use of digital keys for guests. Our online knowledge base, online learning management system, video training and in app guided tours are just some of the features to ensure your team understand how to best use the platform along with our dedicated support team who are there just in case.
Converse with your guest in the app of their choice including WhatsApp, WeChat, FB Messenger, LINE, SMS, in your hotel’s app, web and many more and see all the conversation history in one place, no matter what channel was used.
Communication between guests and staff is automatically translated in over 103+ languages.
All communications are encrypted via industry standard HTTPS/TLS (TLS 1.2 or higher) over public networks. This ensures that all traffic between you and Alliants is secure during transit. Service Data is encrypted at rest in AWS using AES-256 key encryption.
You control your data and how long it is retained within the platform. Our architecture allows you several controls on the retention of independent item to provide you with the most flexibility while remaining secure.
Manage user permissions ensuring staff members can only access and change what they need to. Ensuring a seamless operation.
"Connection with all major messaging platforms WhatsApp, WeChat, FB Messenger, Branded Hotel Apps, Google messages. Aggregated view of a customer conversation. 2-way multilingual translation. Security conscious: credit card image / passport scanning and deletion."
"Alliants are intuitive and understand the guest thought process, therefore are able to anticipate what's next. Their company ethos would be best described as that of being perfectionists, always striving to improve their platforms."
"Easy use, instant connection with the guests. Eliminates phone calls and makes communication much faster."
"Alliants helps customers with some of the current messaging challenges found in the industry. From clustered messaging, allowing centralised messaging or property based messaging for many properties/brands in one view, to tying in concierge requests, Alliants truly helps build out the digital guest experience for their current customer base."
"(...) Messaging has fitted seamlessly into our operation. Launching it was quick and easy, well supported by Dominic and the team. It is now an integral part of our operation and we would highly recommend other hotels to use this."