Contactless personalised communication

Alliants Hotel Guest App

Simple and intuitive guest app that facilitates a contactless experience

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HOTEL APP 

Take your guests on a journey...

Our Experience Platform unifies guest communications, bookings and trip planning to deliver exceptional customer experiences.

Using your own branded app, you can engage with your guests at every stage of their journey from pre-arrival to post-stay.

Features include:

  • Messaging
  • Concierge/Recommendations
  • Digital itinerary
  • Requests
  • Bookings
  • Digital Guest Directory - check
  • Online registration
  • Contactless check in/out  
  • Surveys
  • Optional Mobile key

Messaging is the easy first step to transforming the guest experience. Use your phone camera to scan the QR code to chat with us.

Exceed expectations...

Increase staff efficiency and guest satisfaction...

  • Manage all guest communications on one central platform with 2-way instant translation in over 103+ languages.
  • Easy integration with many key industry CRMs, PMS and service ticketing systems.
  • Stay connected with your guests with our optional staff app when away from the desk.
  • Enable the richest messaging experience so guests can receive carousels, links, files and much more.

Our results

We were delighted to receive this feedback:

"Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate response time - Great support from the Alliants team whenever required - Lots of future opportunity to further enhance the guest experience with things like Mobile Key, and chat options including WeChat."

Stephanie - Front of House Manager, Nobu Hotel London Portman Square

Like to know more?

If you would like to understand more, please contact jamie.moore@hello.alliants.com , call +44 (0) 7715 204 748 or fill in our contact form.

We’ll be happy to help and advise.

Key Features

Social sign in

Simplify and improve the guest experience by allowing guests to login with their Apple, Google, or Microsoft login etc

Mobile check-in

Prior to arrival, send your guests a secure link to complete the check-in process on web or mobile app. All check-in requests are consolidated into one screen.

Mobile check-out

Prior to arrival, send your guests a secure link to complete the check-in process on web or mobile app. All check-in requests are consolidated into one screen.

Digital Itineraries

Share with guests a real time view of their requests and the status through a web enabled itinerary & stay in control by deciding what is guest visible and what isn't. No need to spend labour delivering and re-delivering paper confirmations.

Data Insights

Gain critical data insights about your guests booking behaviour and spending patterns. This will give your team a better understanding of your guest and be able to personalise offers and recommendations.

Mobile Key

Enable your guests to use their smartphone as a digital room key and experience a truly contactless check-in. Available as an additional module for Guest App only.

Integrations

Easy integration with your PMS

HAPI can easily connect with your PMS including Opera, Mews, Webrezpro, Infor, Logus, Epitome and many more.

So you can see all your guest data in one place.

Learn more

Great platform that integrates multiple systems, and is very user friendly. Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate response time - Great support from the Alliants team whenever required - Lots of future opportunity to further enhance the guest experience with things like Mobile Key, and chat options including WeChat.

Stephanie W.

Front of House Manager

Nobu Hotels