Today guests expect more than just a room. They expect an experience. An experience that is seamless across the entire guest journey.
If you are looking to enhance guest satisfaction, boost ancillary revenue and increase staff efficiency, our Guest Experience Platform can help you.
"Alliants has empowered us to deliver a better and more responsive service through the use of guest messaging. The simplicity of the solution has meant uptake has been very high, less time for our staff answering calls and more requests turned around a lot faster".Sea Containers London (part of the Lore Group)
Includes self service features
& much more.
If you would like to learn more, please contact email@example.com , call +44 (0) 7715 204 748 or fill in our contact form. We’ll be happy to help and advise.
Send quick pulse CSAT surveys through messaging to understand customer satisfaction. Whether this be based off a conversation, concierge request or reservation. Truly allowing you to keep your finger on the pulse of your customers.
Seamlessly manage all of your customers conversations and requests in one view, from one property and one department to multiple properties across a global chain.
Ability to send personalised messages to 1000 customers simultaneously with just 4 clicks.
No matter what your preference of device is - iOS or Android, you can stay connected with your guests with our optional staff app when away from the desk.
Gain critical data insights about your guests booking behaviour and spending patterns. This will give your team a better understanding of your guest and be able to personalise offers and recommendations.
Build workflows for frequently asked questions or common actions based off a customer's message.
With our online knowledge base & learning management system, video training and in app guided tours we ensure your team are trained consistently to suit every style of learning.
For common queries and questions, let a chatbot take the strain. If you don't trust the responses, operate in 'whisper bot' mode where your staff review the messages before sending them.
Improve your ability to deliver on guests' expectations and increase revenue with our suite of reports at property, brand, regional and corporate level.
Great platform that integrates multiple systems, and is very user friendly. Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate response time - Great support from the Alliants team whenever required - Lots of future opportunity to further enhance the guest experience with things like Mobile Key, and chat options including WeChat.