Contactless personalised communication

Alliants Guest Experience Platform

Enabling exceptional customer experiences

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Luxury Resort
guest EXPERIENCE PLATFORM 

Take your guests on a journey...

Today guests expect more than just a room. They expect an experience. An experience that is seamless across the entire guest journey.

If you are looking to enhance guest satisfaction, boost ancillary revenue and increase staff efficiency, our Guest Experience Platform can help you.

Unifying guest communications and requests, bookings, trip planning & much more.

  • Manage your guest communications, from pre-arrival to post-stay, on one central platform.
  • Guests can message you in their channel of choice including WhatsApp, FB Messenger, SMS (and many more), with 2-way instant translation in over 103+ languages.
  • Easy integration with many key industry CRMs, PMS and service ticketing systems.
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Guest Experience Platform Messaging Example
Sea Containers London Exterior

"Alliants has empowered us to deliver a better and more responsive service through the use of guest messaging. The simplicity of the solution has meant uptake has been very high, less time for our staff answering calls and more requests turned around a lot faster".Sea Containers London (part of the Lore Group)


Exceed expectations...

  • Automatically create a real-time, interactive digital itinerary for guests. Send a schedule of reservations, activities, requests, and statuses.
  • Stay connected with your guests with our optional staff app when away from the desk.
  • Gain critical data insights about your guests booking behaviour and spending patterns to enable you to tailor your guest's experience and maximise the value of every interaction.

Optional guest app

Includes self service features

  • Contactless check in & check out
  • Online registration
  • Optional mobile key
  • Digital itinerary
  • Guest directory

& much more.

Like to know more?

  • Prices start from $1.50 / £1.10 / €1,30 per room / month.
  • Pricing plans are Software as a Service (SaaS).
  • No upfront fees.
  • Capital Expenditure options available.
  • A property can be up and running in as little as one week and all training and installation can be done remotely.

If you would like to learn more, please contact jamie.moore@hello.alliants.com , call +44 (0) 7715 204 748 or fill in our contact form. We’ll be happy to help and advise.

Guest Experience Key Features

Customer Satisfaction

Send quick pulse CSAT surveys through messaging to understand customer satisfaction. Whether this be based off a conversation, concierge request or reservation. Truly allowing you to keep your finger on the pulse of your customers.

Multi-property and team inboxes

Seamlessly manage all of your customers conversations and requests in one view, from one property and one department to multiple properties across a global chain.

Targeted Notifications

Ability to send personalised messages to 1000 customers simultaneously with just 4 clicks.

Staff App

No matter what your preference of device is - iOS or Android, you can stay connected with your guests with our optional staff app when away from the desk.

Data Insights

Gain critical data insights about your guests booking behaviour and spending patterns. This will give your team a better understanding of your guest and be able to personalise offers and recommendations.

Automation and AI

Build workflows for frequently asked questions or common actions based off a customer's message.

Trust and Support

With our online knowledge base & learning management system, video training and in app guided tours we ensure your team are trained consistently to suit every style of learning.

Chatbot

For common queries and questions, let a chatbot take the strain. If you don't trust the responses, operate in 'whisper bot' mode where your staff review the messages before sending them.

Upsell insights

Improve your ability to deliver on guests' expectations and increase revenue with our suite of reports at property, brand, regional and corporate level.

Integrations

Easy integration with your PMS

HAPI can easily connect with your PMS including Opera, Mews, Webrezpro, Infor, Logus, Epitome and many more.

So you can see all your guest data in one place.

Learn more

Great platform that integrates multiple systems, and is very user friendly. Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate response time - Great support from the Alliants team whenever required - Lots of future opportunity to further enhance the guest experience with things like Mobile Key, and chat options including WeChat.

Stephanie W.

Front of House Manager

Nobu Hotels