Contactless personalised communication

Alliants Guest Experience App

Simple and intuitive guest experience app that facilitates a contactless experience

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Luxury Resort
Guest eXPERIENCE APP 

Take your guests on a journey...

Our Experience Platform unifies guest communications and guest requests, bookings, and trip planning to deliver exceptional customer experiences.

Using your own branded app, you can engage with your guests at every stage of their journey from pre-arrival to post-stay.

Features include:

  • Contactless check in & check out
  • Online registration
  • Optional mobile key
  • Digital itinerary
  • Guest directory

& much more!

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Guest Messaging

Nobu Hospitality founded by Nobu Matsuhisa, Robert De Niro and Meir Teper launch's new interactive mobile app in partnership with Alliants, available to download on iOS and Android.

Read more about the Nobu guest experience app.

Exceed expectations

And increase staff efficiency and guest satisfaction...

  • Converse with your guest in the channel of their choice including WhatsApp, WeChat, FB Messenger, LINE, SMS and many more and see all the conversation history in one place, no matter what channel was used.
  • With 2-way instant translation in over 103+ languages.
  • Automatically create a real-time, interactive digital itinerary for guests. Send a schedule of reservations, activities, requests, and statuses.
  • Easy integration with many key industry CRMs, PMS and service ticketing systems so you can see your data in one place.

Like to know more?

  • Pricing plans are Software as a Service (SaaS).
  • No upfront fees.
  • Capital Expenditure options available.
  • Guest app only available in addition to the Alliants Experience Core Platform.

If you would like to understand more, please contact jamie.moore@hello.alliants.com , call +44 (0) 7715 204 748 or fill in our contact form.

We’ll be happy to help and advise.

Key Features

Social sign in

Simplify and improve the guest experience by allowing guests to login with their Apple, Google, Facebook, Microsoft or email login etc

Mobile check-in

Prior to arrival, send your guests a secure link to complete the check-in process on web or mobile app. All check-in requests are consolidated into one screen.

Mobile check-out

Guests can seamlessly check-out following their stay without any need to visit the front desk. Guests can check their folio, billing information and confirm payment using their authorised card.

Digital Itineraries

Share with guests a real time view of their requests and the status through a web enabled itinerary & stay in control by deciding what is guest visible and what isn't. No need to spend labour delivering and re-delivering paper confirmations.

Guest Directory

Inspire your guests with a digital guest directory. Place brand wide offers on the home page for maximum exposure. Feature a particular property, restaurant etc. Add links to your loyalty program, maps, contact details and social media.

Mobile Key

Enable your guests to use their smartphone as a digital room key and experience a truly contactless check-in. Available as an additional module for Guest App only.

Integrations

Easy integration with your PMS

HAPI can easily connect with your PMS including Opera, Mews, Webrezpro, Infor, Logus, Epitome and many more.

So you can see all your guest data in one place.

Learn more

Great platform that integrates multiple systems, and is very user friendly. Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate response time - Great support from the Alliants team whenever required - Lots of future opportunity to further enhance the guest experience with things like Mobile Key, and chat options including WeChat.

Stephanie W.

Front of House Manager

Nobu Hotels