Contactless personalised communication

Alliants Contactless Experience Platform

Trusted by Four Seasons, Jumeirah, Accor and Emirates Holiday

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GUEST ENGAGEMENT

Reopening with digital guest engagement

Alliants Experience Platform puts guests in control from the palm of their hand, providing a seamless and contactless guest experience.

Our solution unifies guest communications, recognition, bookings, requests and self-service.

Exceed expectations...

  • Seamless communication - Manage your guest communications, from pre-arrival to post-stay, on one central platform. Guests can message you in their channel of choice including WhatsApp, FB Messenger, SMS (and many more), with 2-way instant translation in over 103+ languages. Share real time, interactive digital itineraries with guests.
  • Deliver a safe guest experience - Our platform offers optional self service features including contactless check in/out and mobile key.
  • Maximise your revenue - Our platform can give you critical data insights about your guests booking behaviour, preferences and spending patterns. Give your team a better understanding of your guest to be able personalise offers/ recommendations to encourage direct bookings.

No upfront fees

  • With 2 pricing options available - our standard 3-tier pricing option or our occupancy based pricing.
  • CapEx options available, please ask for details.
  • A property can be up and running in as little as one week and all training and installation can be done remotely.

If you would like to understand more, please contact alan.oriordan@hello.alliants.com or fill in our contact form. We’ll be happy to help and advise.

CONNECT

Seamless Communication

Guests can message you in their app or channel of their choice. 2-way instant translation in over 103 languages.

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Key Features

Contactless Check In/Out

Help deliver a safe guest journey  by enabling guests to complete an online registration card prior to arrival. Guests can also use their smartphone as a digital room key and experience a truly contactless check in.

Connect with Guests

Easily outbound message with guests across all the key channels, including, WhatsApp, SMS, Facebook Messenger, WeChat, LINE (and many more). Enable quick responses with our quick reply templates and chatbot to increase service levels.

Vendor Management

Connect all of your vendors in one place for easy reference. See which vendors are open now and in the future, from wherever you are in the world.

Digital Itineraries

Share with guests a real time view of their requests and the status through a web enabled itinerary & stay in control by deciding what is guest visible and what isn't. No need to spend labour delivering and re-delivering paper confirmations.

Data Insights

Gain critical data insights about your guests booking behaviour and spending patterns. This will give your team a better understanding of your guest and be able to personalise offers and recommendations.

Automation and AI

Build workflows for common tasks or actions. For example, automatically send confirmation of bookings and charges to a vendor at the end of the day to ensure invoice reconciliation becomes less laborious. Also use workflows to trigger package deliveries after a guest checks in and have it sent via the service order system of your property.

Integrations

Easy integration with your PMS

HAPI can easily connect with your PMS including Opera, Mews, Webrezpro, Infor, Logus, Epitome and many more.

So you can see all your guest data in one place.

Learn more

Great platform that integrates multiple systems, and is very user friendly. Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate response time - Great support from the Alliants team whenever required - Lots of future opportunity to further enhance the guest experience with things like Mobile Key, and chat options including WeChat.

Stephanie W.

Front of House Manager

Nobu Hotels