Contactless personalised communication

Alliants Contactless Experience Platform

Trusted by Four Seasons, Jumeirah, Accor and Emirates Holiday

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GUEST ENGAGEMENT

Enable Exceptional Guest Experiences

Alliants Experience Platform puts guests in control from the palm of their hand, providing a seamless and contactless guest experience on their channel and in their language of choice.

Our solution unifies guest communications, recognition, bookings, requests and self-service in one secure platform.

By intelligently automating repetitive processes, we enable your teams to focus on the human side of hospitality and deliver exceptional experiences.

No upfront costs

Let us help you to address the challenges you may be facing at this current time including:

  • Cost control - Increase staff efficiency with our centralised guest messaging, quick reply templates, workflow automation and package scanning capabilities to help increase service levels.
  • Delivering a safe guest experience - Our platform can help you offer full Self Service including Contactless Check In, Check Out and optional Mobile Key.
  • Maximising your revenue - Our platform can give you critical data insights about your guests booking behaviour, preferences and spending patterns. Give your team a better understanding of your guest to be able personalise offers/ recommendations to encourage direct bookings.

How we can help you

We would like to offer you the use of our Contactless Guest Experience Platform free of charge for the first 3 months and then the option of occupancy based pricing to give you the most flexibility and keep control of costs. A property can be up and running in less than 2 days and all training and installation can be done remotely.

If you would like to talk through your current needs, please contact sales@alliants.com or fill in our contact form and we will set up a call to help you ASAP.

CONNECT

Seamless Communication

Guests can message you in their app or channel of their choice. 2-way instant translation in over 103 languages.

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Key Features

Contactless Check In/Out

Help deliver a safe guest journey by enabling guests to complete an online registration card prior to arrival. Guests can also use their smartphone as a digital room key and experience a truly contactless check in.

Connect with Guests

Easily outbound message with guests across all the key channels, including, WhatsApp, SMS, Facebook Messenger, WeChat, LINE (and many more). Enable quick responses with our quick reply templates and chatbot to increase service levels.

Vendor Management

Connect all of your vendors in one place for easy reference. See which vendors are open now and in the future, from wherever you are in the world.

Digital Itineraries

Share with guests a real time view of their requests and the status through a web enabled itinerary & stay in control by deciding what is guest visible and what isn't. No need to spend labour delivering and re-delivering paper confirmations.

Data Insights

Gain critical data insights about your guests booking behaviour and spending patterns. This will give your team a better understanding of your guest and be able to personalise offers and recommendations.

Automation and AI

Build workflows for common tasks or actions. For example, automatically send confirmation of bookings and charges to a vendor at the end of the day to ensure invoice reconciliation becomes less laborious. Also use workflows to trigger package deliveries after a guest checks in and have it sent via the service order system of your property.

Integrations

Easy integration with your PMS

HAPI can easily connect with your PMS including Opera, Mews, Webrezpro, Infor, Logus, Epitome and many more.

So you can see all your guest data in one place.

Learn more

Great platform that integrates multiple systems, and is very user friendly. Able to engage with guests easily and keeps everything clear and concise - guests really appreciate the almost immediate response time - Great support from the Alliants team whenever required - Lots of future opportunity to further enhance the guest experience with things like Mobile Key, and chat options including WeChat.

Stephanie W.

Front of House Manager

Nobu Hotels