Transforming hotel & resort Guest Experience
With rise of the digital traveller, a global luxury hotel chain wanted to deliver its renowned customer service to its mobile enabled customers.
WHAT WE DID
We rapidly prototyped an app to deliver a seamless guest experience and used it to gather guest and executive feedback. Our Product Managers then worked to shape the global solution.
In a very compressed timeframe, the global solution was defined and developed and is now being rolled out across the globe.